KAYALI Customer Service Supervisor UK/EU

Job Details DescriptionWho We AreFueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to 'my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.Our MissionTo make everyone feel like the diamond they are To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.SummaryWe are looking for an exceptional Customer Support Supervisor with excellent communication and time management skills and a passion for helping people. The ideal candidate will be a self-starter, enthusiastic, and will play a starring role in helping craft and implement strategies and workflows with a specialized focus on order management and inventory transactions to assist our Customer Service and Supply chain teamsEssential Duties and Responsibilities:Order ProcessingManage the daily processing of all sales orders and allocations (manual or EDI) within ERP to process on time and in compliance with retailer routing guidesPrimary contact for retailers on any PO inquiries or revisions as well as working closely with 3PL warehouse to meet all fulfilment and shipping requirements for ordersResponsible for daily processing of transfers, IRFs, sampling, subscription box orders validating inventory allocations as well as managing timelines and communicationPublish weekly order shortage reporting for internal stakeholders for back in stock ETAs as well as fill rate reporting to retail partners for compliance and replenishmentUpdate and dispute retailer compliance infractions and shortage variancesMaintain retailer launch POs working closely with planning team against forecast allocationsInventory TransactionsManage upcoming inventory ETAs with supply planning teams to maximize in stocks across POsIssue approved RTVs to retailers in coordination with sales planning following process through delivery and inventory reconciliation with 3PL warehousePerform daily inventory transactions and adjustments in accordance with 3PL movements analysing and alerting variances and damages thresholdSupport inbound and GRN inventory transactions by coordinating with global logisticsOperational support in providing ad hoc inventory and order reporting as neededReview customer disputes on payment platforms and submit relevant evidence against chargebacksRequirements3-4 years in similar role within a CPG / B2B businessExperience and familiarity with order processing and analysing large data setsStrong excel skills and proven ability to reconcile data variances and maintain reportsExperience working with ERP and/or EDI systemsBackground with some logistic knowledge and working with 3PL partnersExcellent attention to detail and communication skills for liaising with internal and external stakeholdersBeauty or lifestyle experience preferredTeam player willing to wear many hats and thrives in a scrappy environment