Customer Experience Executive

16 hours ago

Wigan, United Kingdom ACS Business Performance Full time

Job vacancy - Customer Experience Executive Position: Customer Experience Executive Reference: AMacs1707 Location: Wigan Salary: Dependent on experience Customer Experience ExecutiveThis is a market-leading company in the commercial catering sector, currently seeking a Customer Experience Executive to join their Internal Sales team. This is a key front-line role focused on delivering exceptional service to customers, dealers, and internal teams.You'll be the first point of contact for incoming enquiries via phone, email, and live chat, while also supporting sales processes by accurately processing orders and maintaining strong relationships across the business.This is a great opportunity for someone with customer service experience in a fast-paced environment who enjoys building relationships, problem-solving, and being part of a collaborative and supportive team.Key ResponsibilitiesAct as first-line support for customer enquiries via phone, email & live chatDeliver high-quality service and resolve queries efficientlyAccurately process orders using internal systemsCollaborate with dealers, end-users, and internal departmentsSupport sales initiatives and reporting (e.g. nil/low spend accounts)Provide admin support including documentation and filingMonitor and improve customer service processesAssist with product knowledge updates and trainingKey Skills & ExperienceCustomer service experience in a B2B busy sales or support environmentConfident communicator with excellent phone and email mannerStrong organisational and time-management skillsComfortable using Microsoft Office, especially Excel and WordProactive, solution-focused, and able to work both independently and in a teamKnowledge of the commercial catering or hospitality industry is a plus (not essential)ACS are recruiting for a Customer Experience Executive . If you feel that you have the skills and experience required in this advertisement to be a Customer Experience Executive submit your CV including an outline of your experience as a Customer Experience Executive . It is always a good idea to include a covering letter outlining your experience as a Customer Experience Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Experience Executiverole you desire. Reference ID:

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