Customer Service Advisor

21 hours ago

London, England, United Kingdom Page Personnel Full-time
Customer Service role for London Based Utilities provider.Hybrid model of 3 days a week in office.

About Our Client

This role is with a company in the energy and natural resources industry, located in London.

Job Description

As Customer Service Advisor, you will:

Respond to customer queries via phone, email, and other channels promptly and professionally.Provide accurate information about services and resolve issues efficiently.Maintain detailed records of customer interactions and updates in the system.Collaborate with other departments to ensure customer satisfaction.Identify and escalate complex issues to the appropriate teams.Assist with administrative tasks to support the wider team.Monitor and follow up on pending customer requests to ensure timely resolution.Continuously improve knowledge of company products and services to better assist customers.

The Successful Applicant

A successful Customer Service Advisor should have:

Previous experience in a customer service or support role, ideally within a similar industry.Strong communication and problem-solving skills.Attention to detail and the ability to stay organised under pressure.Proficiency with computer systems and customer relationship management tools, ideally Zendesk.A positive attitude and a proactive approach to helping customers.A team-oriented mindset with the ability to work independently when needed.

What's on Offer

Salary ranging from £29,000 to £33,000, dependent on the level of experience.Hybrid working model with 3 days in the office.Generous holiday allowance.