Technical Support Lead

3 days ago

Fareham, Hampshire, United Kingdom talent locker Full time

Job Description

Technical Support Lead (MDM), Fareham, Inside IR35 £425-475 per day, 6 months initial contract.

Contract role for a technical IT support lead, to lead on MDM device management and retail operational IT support providing continuous improvement to ITSM processes. If you can provide Senior Technical IT support into a retail environment, and have strong MDM management experience, please apply.

This role supports ITSM processes to ensure business continuity across multiple regional systems, manages technical documentation and SOP updates, and provides testing support in coordination with application and integration teams. It oversees monitoring and proactive remediation actions using tools like Splunk and Meraki, leads regional Windows and iOS patching and compliance, and maintains regional device policies. The role supports regional device deployment, manages MDM regional management, oversees access and admin rights requests for technical teams, and provides access support for third-party partners. It also offers Level 3 application and integration support, leads archiving projects, documents and tests the end-to-end break-fix process for the Retail Service Desk team, extracts POS data from various databases, facilitates the deployment of non-POS technologies, and supports external teams with connection and access management.

You will ideally need to have experience in Desktop Engineering with Microsoft and iOS enterprise tools (Intune, NextThink), SCCM, Active Directory, Microsoft Windows, Apple Mac Operating Systems, Retail POS applications and integrations, Mobile Device Management (Workspace One), ITSM and enterprise service desk tools (ServiceNow), monitoring systems (Splunk, Meraki, NextThink), automated testing and test scripting, data analysis and database administration (SQL), as well as access management and VDI.

This would be hybrid working with 3 days on site in Fareham and 2 days remote.

Inside IR35 and rates circa £425-475.

Initially a 6-month contract with extensions thereafter.

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