Helpdesk Administrator

Job Overview

– Permanent – Haydock – £27,500k

Due to continued expansion and internal progression, our client is looking to extend the administration function within their Helpdesk team. This is an exciting time to join a very established organisation working a modern, open plan office with a friendly and collaborative team environment. You will be providing administrative support to a busy department and you will play a key role in coordinating service schedules, managing documentation and ensuring smooth day-to-day operations.

Duties Include:

Answering incoming calls and emails from customers/engineers/internal departments Responding to customer enquries via telephone and email Maintaining accurate customer records on the internal system Prosessing documentation including service reports, maintenance certificates compliance documents and other paperwork Raising quotations and generating purchase orders

Working hours:

Monday to Friday (8am – 4pm) 37.5 hours a week

The ideal candidate will have previous experience in administration in a schedueling background and be quick to learn new systems. Strong communication skills and a hands on approach/can do attitude are essential to support the team, whilst also delivering a high level of customer service to clients.