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Night Concierge
3 weeks ago
Overview: First Military Recruitment are currently seeking a Night Concierge on behalf of one of our clients.The role of Concierge will be to deliver a responsive, efficient, high quality and customer focused estate management service, to ensure communal facilities and services provided in the properties are reliable, safe and good quality. You should be able to show that you have excellent communication skills and the ability to manage a busy workload. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Hours of work are a 4 on 4 off shift pattern. Duties and Responsibilities: Operate in line with the values of the company to deliver the highest levels of customer service. Provide a professional and knowledgeable estate and facilities service to residents in a range of developments and resolve issues efficiently and effectively. Inspect and grade communal areas and estates, raising any issues, following up with appropriate corrective actions. Identify opportunities to improve a development. Provide a responsive and efficient estate, block and facilities management service to ensure residents’ communal areas are pleasant and well-maintained. You will be required to clean the building to a high standard including cleaning of the communal and exterior areas of the building, bin stores, walkways, entrance ways and stairwells. Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focused delivery of services relating to communal areas, facilities and estates. Maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to communal inspections and health and safety checks. Supervising and coordinating the work of contractors. Directing, coordinating and planning essential central services such as reception, security, maintenance, cleaning, waste disposal and recycling. Ensuring that the building meets health and safety requirements and that facilities comply with legislation. Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies. Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences. Skills and Qualifications: Experience of residential management or similar experience of inspecting and assessing quality defined criteria and implementing solutions. Strong IT skills and proficiency using email. Able to demonstrate experience of delivering customer focused services in a demanding environment. Strong organisational skills. Cleaning experience. Excellent verbal and written communication skills. At all times follow safe system of work procedures set by the company. At all times ensure structured processes relating to health and safety and hazards at work are followed. Ensure that correct lines of reporting are followed in relation to safety at work. Ensure dynamic risk assessments are undertaken when completing tasks involving the process of continuously of identifying hazards, assessing risk and ensuring appropriate action is taken if risks are identified.
