ICT Analyst
1 week ago
Job SummaryAre you an experienced ICT Support Analyst or IT Infrastructure Specialist looking for a secure, long-term career in the public sector? Invest NI is hiring a permanent ICT Analyst to join their Customer Services Team, supporting around 750 users across Northern Ireland and international offices.This is a fantastic opportunity to work in a hybrid IT support role with exposure to Windows environments, Active Directory, Entra ID, SCCM/Intune, and network troubleshooting. You’ll lead on technical escalations, mentor junior staff, and manage ICT projects from start to finish. Location: Belfast City Centre (Hybrid Working Available) Salary: Circa £41,000+ per annum Hours: 37 hours/week, Monday–Friday Contract: Permanent, Full-Time Client: Invest Northern Ireland – Corporate Services Team (CST) Closing Date: Friday 21st November 2025 at 12 noon GMT️ Key ResponsibilitiesProvide 1st and 2nd line support across software, hardware, and network infrastructureTroubleshoot Windows 10/11 desktop environmentsManage Active Directory and Entra IDDeploy and patch devices using SCCM / IntuneLead ICT projects including mobile device management and procurementSupport VOIP and Teams Calling systemsCreate user guides and contribute to knowledge baseMentor service desk staff and improve customer service delivery Essential Skills & ExperienceProven experience in ICT support across software, hardware, and networksStrong knowledge of Windows desktop environmentsExperience with Active Directory / Entra IDFamiliarity with SCCM / Intune for automated deploymentsAbility to manage technical escalations and lead ICT projectsExcellentmunication and customer service skills BenefitsSalary: £37,694 – £38,880 + £3,713 ICT AllowancePublic sector pension scheme25 days annual leave + 12 public/privilege holidaysFlexitime and hybrid working optionsWellness initiatives and Employee Assistance ProgrammeInclusive workplace with active employee networksLearning and development support How to ApplyThis role requires apleted application form – CVs alone will not be accepted.Click Apply Now to share your CV and we’ll send you the application pack. Deadline forpleted forms: Friday 21st November at 12 noon GMT. Keywords for SEOICT Analyst, IT Support, Infrastructure Analyst, Windows Support, SCCM, Intune, Active Directory, Entra ID, Public Sector IT Jobs, Belfast IT Jobs, Hybrid IT Jobs, Permanent IT Role, Service Desk Analyst, Technical Support, Network Support, VOIP, Teams Calling, Civil Service Jobs NI #4742364 - Gemma Roberts
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