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Customer Service Advisor

2 weeks ago

Yeovil, Somerset, United Kingdom Office Angels Full time

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor

Job Title: Customer Service Advisor

Location: Yeovil, Somerset

Salary: Circa £25,500 PA

Hours: Monday to Friday 9am - 5pm (1 hour for lunch)

Benefits:

  • Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge.
  • Festive Break: Save 3-4 days for a well-deserved Christmas shutdown, ensuring you can fully enjoy the festive season with your loved ones.
  • Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind.
  • Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute.
  • Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%.
  • Career Development: Seize the opportunity to develop your skills and grow within the company.

The Role:

You will join a small and friendly team of 5 responsible for providing high standards of service and support to prospective, new, and existing customers over the telephone and by email.

Key Responsibilities:

  • Provide high standards of service and support to prospective, new, and existing customers over the telephone.
  • Act as a key interface between the company and their customers, handling queries, orders, and complaints.
  • Offer technical support and product sizing details.
  • Notify customers and Key Account Managers about deliveries.
  • Place and progress product orders.
  • Perform general administrative duties, including price updates and posting sales leads.

Skills & Experience:

  • Previous experience in a customer service environment is essential.
  • Ability to work effectively under pressure and meet tight deadlines.
  • Proficiency in computerised and manual systems.
  • Excellent communication skills at all levels.
  • Strong team player with the ability to work independently.
  • Excellent interpersonal skills.

If you are a motivated individual with a passion for customer service, we would love to hear from you

How to Apply: