IT Director, Director Technology

6 days ago

Weybridge, United Kingdom Michael Page Full time

Competitive SalaryOpportunity to work in a Global setupAbout Our ClientThis opportunity is with a consulting client with an integrated network of delivery centres that specializes in delivering high quality services to various member firms.Job Description1. Leadership and Management: o Lead the technology team in the India Delivery Center, ensuring alignment with the company's global strategy and objectives. o Manage relationships with service providers, including the company and third-party vendors, to ensure high-quality service delivery. o Collaborate with the company's global technology teams to implement and maintain technology standards and best practices. 2. Service Management: o Oversee end-user support services to ensure timely and effective resolution of technical issues. o Manage application support services to maintain the availability and performance of critical business applications. o Ensure laptop support services are efficient and meet the needs of the team in India. o Implement and manage IT security measures to protect the technology environments in India from threats and vulnerabilities. 3. Strategic Planning: o Develop and execute technology strategies that support the business objectives of the India Delivery Center. o Identify opportunities for technology improvements and innovations to enhance service delivery and operational efficiency. o Work with senior leadership to align technology initiatives with the overall goals of the organisation. 4. Operational Excellence: o Monitor and report on the performance of technology services, ensuring they meet established service level agreements (SLAs). o Implement continuous improvement processes to enhance the quality and efficiency of technology services. o Ensure compliance with the company's global IT policies and standards. 5. Stakeholder Engagement: o Engage with key stakeholders, including company's leadership, business unit leaders, and service providers, to understand their needs and expectations. o Communicate effectively with stakeholders to provide updates on technology initiatives and service performance.The Successful Applicant* Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred. * Extensive experience in IT management, with a focus on service delivery and vendor management. * Strong leadership and team management skills. * Excellent communication and stakeholder engagement abilities. * In-depth knowledge of IT support services, application support, laptop support, and IT security. * Experience working in a global organization and managing cross-functional teams. Preferred Skills: * Experience with the company's technology platforms and services. * Familiarity with the regulatory and compliance requirements in India. * Strong problem-solving and decision-making skills. * Ability to work in a fast-paced and dynamic environment.

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