Operations Manager

A self-motivated, enthusiastic, and empathetic candidate is sought to join the Traffic Management Group in the role of Operations Manager for the Civil Parking Enforcement Service.The Traffic Management Group is responsible for the efficient running of a number of technical and operational functions, ranging from developing traffic management schemes to dealing with emergencies and delivering the County’s winter service, coordinating activity on the highway and Civil Parking Enforcement.The Operations Manager will manage the day to day operation of Civil Parking Enforcement across the largest highway network in the country, with over 8000 miles of road. The post holder will have responsibility for a team of approximately 60 operational colleagues, including Team Leaders, Supervisors, and Civil Enforcement Officers.The team will be directed to provide high quality parking enforcement to ensure safe and expeditious movement of traffic inline will County Policy and the Traffic Management Act 2004. The team also delivers enforcement services to off-street locations for both internal and third party clients. The service has continuously sought improvement and efficiencies in how officers are deployed to meet the needs of our communities and the post holder will continue to lead on this; maintaining a working knowledge of emerging technology, legislation and guidance as well as strong people management skills.The post holder will not only ensure the smooth day to day running of the service but also the wellbeing of a large team delivering a challenging role.At Devon County Council, we believe in doing work that matters, and doing it in a way that supports your wellbeing, growth, and balance. We offer:Competitive pay,Excellent local government pension scheme, including death in service benefitsFlexible working, allowing for balance between your work and personal lifeLearning and development opportunities to further your career within an industry-leading organisation,Access to our 24 hours a day, 365 days a year employee assistance programme,Employee discounts program23 days annual leave rising to 28 after 5 years’ service and then increasing in increments to a maximum of 31 days at 20 years’ service. On top of this, colleagues will be given the 3-day period between Christmas and New year as paid time off as well as bank holidays.Interview Date: w/c 19th January 2026.Please contact either Chris Rook (Traffic Management Team Manager) or Alex Crump (Highways and Traffic Management Group Manager) for an informal discussion on the role, on 01392 383000.How to apply Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed. Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply. Please click Apply Now to see the Job Description. DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our .  - The Council offers flexible working arrangements in terms of when and where people work hybrid working, part-time, condensed hours etc. We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English. Personal data we collect from you will be processed in accordance with the .