Human Resource Assistant

7 days ago

Belfast, United Kingdom The Recruitment Co Full time

We are seeking a proactive and detail-oriented Human Resources/Organisational Development (HR/OD) Assistant to join our team in Belfast. This role is pivotal in delivering high-quality HR support services, ensuring compliance with policies, procedures, and legislation while maintaining excellent customer service standardsLocation: Belfast Rate: £12.31 per hour Key Duties & Responsibilities 1. HR/OD Helpdesk Log all queries received via phone or email in line with agreed procedures. Respond to, signpost, or escalate queries within agreed KPIs. Communicate courteously and effectively with all users of the HR/OD Helpdesk. 2. Functional Responsibilities Provide advice to managers and staff on routine HR/OD issues in line with policy and protocol. Deliver accurate and timely administrative processes within agreed KPIs. Prepare and issue template correspondence to a high standard. Maintain and update electronic/manual workforce files securely. Organise HR/OD-related hearings and meetings, including preparing paperwork. Input and process data on HRPTS and other HR systems accurately. Provide administrative support to HR/OD meetings, including minute-taking. Assist with collation and presentation of HR/OD data. Maintain adequate stationery supplies and order replacements as needed. 3. General Responsibilities Adhere to HR/OD procedures and quality standards. Participate in Directorate meetings and contribute to service improvement initiatives. Provide administrative cover across the Directorate when required. 4. Communication & Collaboration Build and maintain positive working relationships with internal and external stakeholders. Deliver a proactive, responsive, and professional HR service aligned with Trust values. Essential Criteria Qualifications: 5 GCSEs (Grade A-C) including English Language OR NVQ Level 2 in Administration/Customer Service plus GCSE English Language OR GCSE English Language plus 2 years’ administrative/customer service experience. Experience: Minimum 1 year administrative/customer service experience at Band 2 or equivalent. 6 months’ experience using Microsoft Office (Word, Excel, PowerPoint, Outlook). RecCoLisburn

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