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Lead IAM Engineer

2 weeks ago

London, Greater London, United Kingdom VE3 Full time

Job Despcription-Lead IAM Engineer


About the Role

VE3 is seeking a Lead IAM Engineer to support and maintain a mission-critical Identity and Access Management (IAM) platform. This role is ideal for an experienced IAM specialist with expertise in ForgeRock Identity Cloud (FIDC)/Ping Identity, OpenID Connect (OIDC), Single Sign-On (SSO), and cloud-native authentication services.

The Lead IAM Engineer will be responsible for Level 3 support, security updates, incident resolution, and minor enhancements to the IAM solution. The role involves collaborating with offshore teams, monitoring service health, and ensuring compliance with security and performance SLAs.

Requirements

IDAM Support & Incident Management-
  • Provide Level 3 (L3) technical support for ForgeRock/Ping Identity Advanced Identity Cloud (P1AIC/FIDC) solutions.
  • Investigate, diagnose, and resolve complex authentication and user access issues.
  • Ensure OIDC-based authentication flows and SSO integrations function correctly across multiple applications.
  • Work within ITSM frameworks (ServiceNow or equivalent) to handle escalations, perform Root Cause Analysis (RCA), and resolve P1-P4 incidents within SLAs.
  • Support P1/P2 major incident resolution, working closely with on-call engineers and stakeholders.

Identity & Access Management Operations-
  • Maintain and optimize OIDC authentication flows, SSO policies, and user provisioning processes.
  • Monitor and enhance API security between FIDC and integrated applications.
  • Manage user identity lifecycle policies, access controls, and role-based permissions.

Security & Compliance Support-
  • Apply security updates and fixes for IAM configurations (excluding SaaS-level infrastructure updates).
  • Ensure compliance with ISO 27001, GDPR, and Cyber Essentials Plus security standards.
  • Monitor authentication logs, detect anomalies, and prevent identity-related security threats using Splunk and AWS CloudWatch.
  • Ensure authentication and user management policies align with regulatory standards.

Platform Enhancements & Automation-
  • Support CI/CD automation for IAM deployments using GitHub Actions, Terraform, and AWS CLI.
  • Perform minor enhancements and configuration updates based on business requirements.
  • Provide technical leadership to offshore L3 support engineers in India.
  • Ensure seamless integration of future applications into FIDC via REST APIs and secure identity federation.


Key Skills & Experience
Essential Skills & Experience:
I. Identity & Access Management (IAM):
  • Strong experience with ForgeRock Identity Cloud (FIDC) / Ping Identity Advanced Identity Cloud (P1AIC).
  • Deep knowledge of OpenID Connect (OIDC), OAuth 2.0, SAML, and Single Sign-On (SSO) implementations.
  • Experience managing user authentication, provisioning, and access control in enterprise environments.

II. Cloud & DevOps Expertise:
  • Hands-on experience with AWS and Google Cloud Platform (GCP) IAM and authentication services.
  • Proficiency in Terraform, AWS CLI, and GitHub Actions for CI/CD automation.

III. Incident Management & Troubleshooting:
  • Strong problem-solving skills for debugging authentication failures, API issues, and integration challenges.
  • Experience with ITSM tools like ServiceNow for ticketing, RCA, and SLA tracking.

IV. Security & Compliance:
  • Experience ensuring IAM security aligns with ISO 27001, GDPR, Cyber Essentials Plus.
  • Knowledge of threat detection, log monitoring (Splunk, CloudWatch), and security hardening for IAM solutions.

Preferred Skills:
  • Experience with SuccessFactors, ServiceNow, or custom IAM user management applications.
  • Familiarity with AWS Fargate, Elastic Container Service (ECS), and serverless architectures.
  • Prior experience leading offshore teams in an IT support or DevOps environment.

Benefits

Why Join VE3?
  • Work on a high-impact, enterprise-level IAM platform.
  • Collaborate with top-tier cloud and security experts in a growing technology company.
  • Competitive salary, benefits, and flexible hybrid/remote work options.
  • Opportunity to lead IAM strategy, automation, and security enhancements.