Operations Officer GLA

2 weeks ago

Glasgow, Glasgow City, United Kingdom Signature Aviation Full time

Operations Officer

Glasgow

Job Purpose:

  • Help coordinate the smooth running of the Glasgow base which includes dealings with Bookings, Queries and our Flight Turnarounds.
  • Be the face of the business providing world class service to our customers whilst ensuring a smooth transition from the start to finish of our customers journey through Signature Flight Support
  • The role will be shift based and requires flexibility of start and finish times, with occasional overtime during busy periods.

Who we are:

We provide VIP services to both General and Commercial Operators. We deliver a truly exceptional service from the moment we first converse … We don't just aim to please, We aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military and commercial aircraft.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

What you'll be doing:

  • Assist the day-to-day operations of the base, provide exceptional customer service to all passengers, visitors and crew in line with the Signature Service Programme.
    • Run our Operations Department by responding to our customers and booking in flights, liaising effectively with airlines and brokers, ensuring good time keeping and organisational skills
      • Carry out ramp services as required for the operation
      • Providing assistance to Flight Crew and Passengers
      • Liaise with ground handling services where necessary as directed by the customer and General Manager.
      • Carry out fuel quality checks, bulking of fuel vehicle with Jet A1 at fuel yard and delivery of Jet A1 fuel to Customers' Aircraft.
      • Ensure that we adhere and comply with all requirements/guidelines/passport, customs, and immigration formalities set by the airport authority, UK Border Force and Special Branch.
      • Raise and process invoices and assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
      • Ensure VIP lounge areas are upheld and ensure the highest level of cleanliness and presentation of all VIP areas.

About You:

  • Ability to work accurately under pressure in an operational environment
  • Excellent interpersonal skills
  • IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
  • Additional languages are desirable
  • Valid and clean driving licence

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