Senior Content Designer

Location: City of London Job Type: Contract Industry: Cloud & Infrastructure Job reference: BBBH429407_1765538700 Posted: about 16 hours ago Senior Content Designer9-12 month durationLondon 1-2 days/week. Some travel to user research/Leeds.Inside IR35 - Umbrella only Job details below A content designer is responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.At this role level, you will:be comfortable using evidence, data and research to make content decisionsbuild relationships across government and NHS to focus on the needs of the user and to influence stakeholderscontribute to and use the style guides and content patternsengage with and contribute to the cross-NHS and cross-government content communityWays of working You can:understand and demonstrate awareness of Agile methodology, and can apply an Agile mindset to your workwork in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid deliveryappreciate the importance of Agile project delivery to digital projects in governmentbe unafraid to take risks and willing to learn from mistakesensure the team has a situational awareness of one other's work and how it relates to objectives and user needsuse a range of tools and platforms to plan and manage your workContent concepts and prototyping You can:understand different prototyping techniques, from paper sketches to coded prototypes, and can use them to visualise content in contextchoose the best option to make content understandable to different audiences and to demonstrate a proposed approach to content changes or improvementsshow the value of prototyping to the teamStakeholder relationship management (content design) You can:identify important stakeholders and communicate with them clearly and regularlytailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needsbuild and reach consensuswork to improve stakeholder relationships, using evidence to explain decisions madeStrategic thinking (content design) You can:contribute to content strategies and policiescreate content patterns or standardsprovide support for content improvement projectseffectively focus on outcomes rather than solutions and activitiesUser focus (content design) You can:identify tasks that will provide insights into a problemformulate hypotheses, gain insights from data and user research and make decisions on findingsunderstand the range of different users who might access content and services, and can identify their needs based on evidencetranslate user stories into content that meets users' needs, and propose suitable design approachesuse quantitative and qualitative data about users to turn user insights into outcomesUser Centred Design skills You can:design content to meet user needs and make complex language and processes easy to understandpresent the right information in the right format for what users needshow robust experience in writing, editing and publishing digital content, and experience in using content management systems and content production processes to publish contentwrite in plain language in a way that users understand, making information accessible to allunderstand government accessibility requirements and design content that works with common assistive technologiesuse data, research and evidence to review and evaluate content to make improvementsconsistently and effectively apply content standards and style guidelines to your workwork to continuously improve content, and understand why content life cycle management is importantwork autonomouslyengage meaningfully and collaborate with SMEs such as policy, clinical safety and information governance to create effective, safe and reliable content that is centred in user needs