Reservation Agent

2 weeks ago

London, Greater London, United Kingdom SUSHISAMBA Group Full time

Your Role:

SUSHISAMBA Group are looking for an experienced Reservations Agent to join our team. 

As a Reservations Agent, you'll be the first point of contact for our guests, playing a vital role in shaping their experience from the very beginning. You'll manage reservation requests across our SUSHISAMBA and Duck & Waffle locations, ensuring seamless communication between guests and the venue, and providing expert knowledge on our offerings, availability, and guest services. 

Your Rewards:

As a Reservations Agent we don't just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:

• Highly competitive salary

• 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants

• 28 day's holiday allowance

• Complimentary meal and drink during shifts

• Cycle to work scheme

• 'Refer-a-friend' cash incentive scheme

• Employee of the month rewards

• Internal Training and career development

• Pension Scheme – including employer contributions

• Yearly Staff award ceremony and party

Your Requirements:

As a Reservations Agent we would love you to have:

• Availability to work evenings, weekends and most holidays

• Communicating clearly and effectively with guests and co-workers

• Answer telephones in a prompt manner with appropriate scripting

• Answer all email enquiries promptly, accurately and with appropriate templates, if necessary

• Receive and record guests' dining reservations on Seven Rooms, correctly and appropriately

• Knowledge of IT systems (Seven Rooms Preferred)

• Excellent English spoken and reading skills

• Flexible hours

• Prior industry-related restaurant experience preferred

• Knowledge of restaurant operations, guest relations, written and verbal English language skills

• Ability to multi-task and follow directions

• Must be able to work effectively under pressure

• Must be prompt, courteous and reliable

Your Restaurant:

SUSHISAMBA head office, supports all of company's UK locations including SUSHISAMBA Heron Tower, Covent Garden as well as Duck & Waffle London. Our mission is to create impressive venues, deliver unpredictable, multi-sensory experiences, set trends in the hospitality industry, and place culinary excellence at the core of everything we do.

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