Customer Service Manager

1 week ago


Greenford, United Kingdom Cast UK Full time

Customer Service Manager£36,000 - £38,000 Bonus & BenefitsGreenfordAre you a passionate customer service leader who thrives in a fast-paced environment and enjoys making a real impact? This growing distribution business is seeking a driven Customer Service Manager to lead their customer service function and ensure every customer receives an exceptional experience.The RoleAs Customer Service Manager, you will:Lead, support and develop a high-performing Customer Service TeamBe a key ambassador for the brand, maintaining reputation and customer satisfactionOversee order processing, inbound communications and CRM managementTrack, analyse and report on Customer Service KPIs to drive team successIdentify retention opportunities and support account growth through proactive engagementManage escalations, courier partner relationships and delivery performanceProvide sales support to Key Accounts and nurture inbound leadsContinuously improve processes and systems to enhance service efficiency & customer loyaltyAbout YouYou will bring:3 years' experience in a customer service role within a small business environmentB2B distribution experience (advantageous)Strong CRM and order management skills; Sage 50 experience beneficialExcellent communication skills and strong attention to detailAbility to multitask and remain organised under pressure in a fast-moving environmentConfidence working with data - Excel proficiency is essentialLanguages such as French, German, Spanish or Italian would be a bonusWhat's On OfferCompetitive salary £38,000 - £40,000Performance BonusComprehensive BenefitsThe chance to shape the future of a growing team and customer journey



  • Greenford, United Kingdom Brompton Bicycle Full time

    Customer Service Team LeadAbout Brompton:Brompton is much more than a bicycle; its a portal to urban freedom a means to move around a city differently and to see it with fresh eyes. Over the past 50 years weve become globally recognised as a British design icon renowned for our craftsmanship durability and sustainability. Small wheels with big ideals....


  • Greenford, United Kingdom NRS Healthcare Full time

    **Job Title**: Customer Service Advisor **Location**:Greenford **Salary**:£26,409.50 pa **Hours**:Full Time, 42.5 hrs per week, Monday - Saturday, Between 8:00am - 20:00pm **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and...


  • Greenford, United Kingdom Global Banking School Full time

    The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organization whilst also implementing several new procedures across the Operations Function....


  • Greenford, United Kingdom Glen Callum Associates Automotive Ltd Full time

    **Customer Service Representative** We are seeking a **Sales Administrator** / **Customer Service Representative**with experience of working within a**manufacturer,**this could be**automotive, industrial**or**engineering**environments. Our client a Global manufacturer and supplier of electrical components for the **commercial vehicle**, **PSV**,...


  • Greenford, United Kingdom Parkside Office Professional Full time

    **Customer Service Administrator** This role will be 40 hours per week and 8 hour shifts between the hours of 9.00am & midnight so you must be flexible. Starting Salary £22,000 - £24,000 What the job involves: - Answering calls into the customer service team - Sales order processing - Dealing with customer requests - Sales Administration - Liaising...


  • Greenford, United Kingdom Appcastenterprise Full time

    **More about the role**: Could you bring your spark to Eurest? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the food...


  • Greenford, United Kingdom Global Banking School Full time

    **Please note, we are unable to offer sponsorship for this role!** The Customer Services (Telephony) Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries. The role holder is required to identifying the caller’s...


  • Greenford, United Kingdom Deva Services Full time

    **Must have at least 1 year customer services advisor experience** Deva Recruitment are looking for a Customer Service Advisor to work with their client based in Greenford The Job - Monday to Saturday - 5 days out of 7 - Between the hours of 9am-8pm - MUST BE ABLE TO PASS AN ENHANCED DBS CHECK **Role & Responsibilities**: - To answer and deal...


  • Greenford, Greater London, United Kingdom Belazu | B Corp™ Full time

    OverviewWe're looking for an experienced and inspiringCustomer Service Team Leaderto lead a small, dynamic team at the heart of Belazu's customer experience. You'll be responsible for upholding high standards, coaching team performance, and driving continuous improvement across the full customer journey - from order management to complaints resolution and...


  • Greenford, Greater London, United Kingdom William Jackson Food Group Full time

    OverviewWe're looking for an experienced and inspiringCustomer Service Team Leaderto lead a small, dynamic team at the heart of Belazu's customer experience. You'll be responsible for upholding high standards, coaching team performance, and driving continuous improvement across the full customer journey - from order management to complaints resolution and...