Aftersales Advisor

Job DescriptionAftersales Advisor - South Down. The key responsibility of this role will be to build and maintain strong, long-lasting customer relationships; responding promptly to customer enquiries relating to service, repairs and spare parts. You will play a crucial role in providing exceptional aftersales support to clients, ensuring customer satisfaction and retention. This is a great opportunity to join a successful local manufacturing business who believe in investing in their staff. Responsibilities: · Ensure effective communication regarding price quotes, lead times etc · Enter parts and warranty sales orders onto the computerised sales order processing system · Work cross-departmentally to solve solutions to common problems for customers and dealers · Process orders through to despatch and invoicing to include booking transport · Issue job instructions to field engineers and follow through to ensure work is completed. · Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times. Criteria: · Prior experience in a customer facing role with experience of a computerised Sales Order Processing System · IT Skills – proficient in the use of Microsoft Office applications · Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks. · Ability to work well within a team environment. · Strong verbal and written communication skills · A passion for delivering excellent customer service · Technical experience is highly desirable eg working with parts or in an engineering setting Salary is up to £30k depending upon experience.