Service Desk Analyst

2 days ago

Surrey, United Kingdom Investigo Full time

Job description IT Support / Service Desk Analyst Contract: 6 Months initiallyLocation: SurreyIR35: Inside IR35 Start: ASAP Overview: We are currently looking for a personable and proactive Service Desk Analyst to join a dynamic team. This role focuses heavily on user communication, providing reassurance, and delivering first-line support.This position prioritises excellent communication skills, calmness under pressure, and a hands-on approach to resolving issues. Key Responsibilities:Serve as the primary IT support contact for remote business users.Monitor and respond to support requests through chat and other communication channels.Provide clear, calm communication and reassurance while troubleshooting user issues.Perform basic desktop and application support tasks.Escalate more complex issues and assist in managing applications during incidents.Actively engage with users, follow up on support tickets, and manage expectations effectively.Work cohesively onsite with the existing IT team to support operational stability. Key Skills & Experience:Exceptional communication and interpersonal abilitiesFriendly, approachable behaviour with confidence in handling stressed users.Basic proficiency in desktop and application support.A hands-on attitude with the willingness to learn and adapt.The ability to remain composed and professional in a high-pressure environment.Previous experience in IT support or service desk roles If you are available immediately, and looking for your next role, please apply with a copy of your CV or email: emma.mayfield@investigo.co.ukAt Investigo, we make recruitment feel easy.Let’s keep this simple. We’re all about your success, as your success is our business. We are part of The IN Group, a collection of six award-winning specialist brands that supply the globe with end-to-end talent solutions. With recruitment at the core of our business, we’ve been connecting people since 2003.Data & PrivacyBy applying, you consent to Investigo collecting and processing your data for the purpose of recruitment and placement, in accordance with applicable data protection laws. For more information, please refer to our Privacy Notice at investigo.co.uk.

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