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2nd Line IT Service Desk Analyst

1 week ago

London, Greater London, United Kingdom In Technology Group Full time

Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre.

2nd Line IT Service Desk Analyst
Glasgow City Centre / Hybrid
£25,000 - £33,000

Daily Duties:

  • Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently.
  • Troubleshooting hardware, software, and network issues both remotely and onsite.
  • Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments.
  • Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience.
  • Collaborating with senior engineers on complex technical challenges and infrastructure projects.
  • Opportunity to progress into a senior role , providing onsite client support as part of your career development.
  • Visiting client sites when necessary (driving license required).

Tech Stack:

  • Active Directory and Office 365 administration.
  • Windows Server and Virtualization (VMware).
  • Networking: configuration, troubleshooting, and maintenance.
  • Backup and disaster recovery solutions.
  • Hardware diagnostics and troubleshooting.

Company Benefits:

  • 10% Pension Contribution
  • Private Healthcare
  • Sick Pay
  • Life Insurance
  • Cycle-to-Work Scheme
  • Free On-Site Parking
  • Ongoing Training & Career Development

If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you.