Customer Support Executive
2 days ago
Customer Support Executive
Permanent
West Bromwich
£30,000-£35,000
Are you customer service driven?
Do you enjoy processes and building customer rapport?
Our client, a well-established leading manufacturing company, are seeking a Customer Support Executive to join their growing team. The successful candidate will have excellent customer service skills and will be able to speak confidently to customers/clients on all levels.
The candidate will help internal and external customers with resolving complaints and queries, give customers information about products and services, take orders and process returns.
General and Task Management
Making outbound calls for various purposes-
To coordinate and check the delivery status of order To coordinate with trade network/ partners for order, stock, complaints, payments. To accounts/logistics overseas team for payment, orders, invoices, ageing report, statements, invoice and stock To UK sales team for orders, enquiries, leads, complaints, and payments To coordinate with trade partner and customer and engage in new partnership engagement or business generation processHandling various Inbound calls-
From trade partners for service, complaints, stock, enquiries, leads, POD From existing trade partners and customer for service and new order related queries From sales managers for order update, payments, anything related to operations From accounts/logistics overseas team for coordination related to orders and paymentsTaking care of various administrative activities-
Processing of new orders Sending reminder email, implementing debtor management to inform trade partners for payments and dues Sending invoices for delivered orders Managing customer data bank based on enquiries data, exhibition's data and share it with sales team for efficient conversion Implementation of company's credit approval process for the trade partnersSelf-Management
Employee should be balanced and confident. Should be logical and experienced Should be focused and productive Team player and positive mindset Should be consistent and task oriented having self-awareness, resilience, optimistic and open to change Shows moral courage, openness and honesty and has a collaborative approach when dealing with othersSkills and attributes
Able to work well as part of a team Ability to work accurately and methodically Good numeracy and IT skills Ability to plan and organise work Ability to accurately complete paperwork and count stock items Flexible approach to duties and tasks Good understanding of customer deliverables and the impact of failure / cost of poor qualityJob Information
Job Reference: SG/3123_1679408829Salary: Salary From: £25000Salary To: £35000Job Industries: Call Centre and Customer ServiceJob Locations: West Bromwich, West MidlandsJob Types: PermanentJob Skills: Customer Service, Administration, Customer Support-
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