Audio Visual Service

EARN a Competitive Salary Package | Based on Experience Join a National Leader in High-End Home Audio Equipment  Utilise Your Technical Expertise in a Customer-Focused Role About The Company Our client is a leading name in the luxury home audio space, known for its premium product offerings and unwavering commitment to customer satisfaction. With a passionate and expanding team, they are setting new standards in high-end audio retail and service support. Their headquarters in Epping, Melbourne, is the central hub for operations, product expertise, and after-sales care. About The Opportunity Currently in a consistent and exciting period of growth, our client is on the lookout for a personable, proactive and committed Audio Service Repair Technician to join their team at their Epping head office This is a key position responsible for ensuring customers receive expert warranty and product support for high-end home audio equipment. You will work closely with customers, suppliers, and internal teams to deliver high-quality service and repairs across a wide range of luxury audio products. Some of your responsibilities will include: Test, diagnose, troubleshoot, and repair premium audio products such as headphones, speakers, amplifiers, DACs, and turntables. Handle warranty enquiries across phone, email, chat, ticketing systems, and social platforms. Provide remote troubleshooting support and lodge warranty claims. Maintain clear communication with customers and suppliers throughout warranty processes. Ensure all work meets internal standards of quality and safety. Represent and support the brand's product range with expert knowledge. About You The successful candidate will have: 2+ years' experience in a service repair technician role within the audiovisual field Relevant electrical qualifications Proficiency in CRM systems and Microsoft Office Suite Strong diagnostic and problem-solving capabilities You will also have: Excellent verbal and written communication High level of attention to detail The ability to multitask and prioritise A positive, customer-focused attitude The ability to work well independently and in a team environment What's in it for You? Competitive Salary Package | Based on Experience Work In A Fast Growing & Established Company Full-Time Role in Epping With A Supportive Team Multiple Retail Locations & an Online Store  Cutting Edge Products from Leading Brands  Work in a Passionate & Knowledgeable Team Opportunities For Professional Development  Immediate Start for the Right Candidate Staff Discounts on Premium Audio Products Supportive, Collaborative Work Environment