Technical Support Engineer
3 days ago
About this job Technical Support Engineer - CAD/CAM SoftwareHybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefitsAre you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools?Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts.The OpportunityYou'll take ownership of technical customer support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas.Day to day, you'll:Diagnose and resolve customer issues covering installation, licensing and workflow challengesProvide expert support via email, phone and remote toolsCollaborate with the engineering team on bug fixes, testing and product feedbackMaintain documentation and contribute to internal knowledge sharingBecome the go-to expert customers rely on for quick, clear and professional technical helpThis is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving.What You'll BringProven experience supporting software products in a customer-facing roleStrong troubleshooting and Windows application support skillsExcellent written and verbal communicationFamiliarity with ticketing systems such as Zendesk, Jira Service Management or FreshdeskUnderstanding of CAD/CAM, CNC, or design/manufacturing workflowsDesirable:Experience supporting 3D design, CNC, or engineering softwareExposure to software testing, bug tracking or release validationKnowledge of scripting (PowerShell or Python) or helpdesk documentation toolsWhat's On OfferSalary up to £45,000, depending on experienceHybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common25 days' holiday + bank holidays8% company pension, private healthcare and death-in-service benefitSupportive, creative environment where you'll work directly with engineers building world-class softwareIf you're passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we'd love to hear from you.
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