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Shop Sales Executive

2 weeks ago

Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

Are you passionate about delivering exceptional customer service while driving sales in a fast-paced ecommerce environment? Do you thrive in a multi-channel sales role where every day brings new opportunities to engage with customers and maximise commercial success? If so, we want to hear from you

Why Join Logistics UK?

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities
  • Customer First Approach: Put the customer at the heart of everything you do, providing outstanding service across Phone, Web, and Email.
  • Sales & Order Management: Support, advise, and process customer orders while ensuring seamless administration of sales and returns.
  • Business Growth: Identify and act on outbound sales opportunities to drive revenue and expand customer engagement.
  • Sales Initiatives: Collaborate with the Shop Team Leader to execute sales strategies across retail channels and external events.
  • Account Management: Build and nurture relationships with our top 20 accounts to strengthen long-term partnerships.
  • Cross-Team Collaboration: Work closely with the MRE, MRM, and KAM teams to unlock commercial opportunities and enhance customer relationships.
  • Fulfilment Coordination: Partner with our Fulfilment Team to ensure accurate order processing and an exceptional customer experience.
  • Stakeholder Support: Provide insights and support to internal teams to drive sales and protect profitability.

Requirements

  • Previous experience in B2B sales is preferred.
  • Strong numeracy skills and proficiency in using computers and sales systems.
  • Excellent telephone manner and customer service skills.
  • Proactive and self-motivated mindset with a results-driven approach.
  • Outstanding communication skills, both written and verbal.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

  • 25 days of annual leave plus bank holidays
  • Christmas Working Arrangement for extra days off during the festive period
  • Health Cash Plan for all employees and Private Medical Insurance for managers
  • Employee Assistance Programme and Mental Health First Aiders
  • Enhanced Family Leave policy
  • Flexible and remote working arrangements
  • Two paid days off per year for charity or volunteering work
  • Various learning and development opportunities
  • Range of pension schemes
  • Award scheme to recognise outstanding employees
  • Life Assurance Scheme for peace of mind