Senior Housing Management Officer

About us At Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon. With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities. Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same What does a Senior Housing Management Officer do at Hillingdon? These are vital vital roles in the Housing team, and we are seeking to recruit a Senior Housing Management Officers (Anti-Social Behaviour & Domestic Abuse) . You will be required to lead on prevention and intervention to help our residents sustain their tenancies. Our Team is based within the Housing Tenancy Management Team, and will work with internal and external stakeholders to contribute directly to Hillingdon’s vision to keep communities safe. Successful applicants will have a clear focus on intervening and resolving reports of ASB and Domestic Abuse, referrals/signposting will be made quickly and accurately, supporting residents, particularly vulnerable residents to ensure tenants feel safe in their homes. You will need to Develop strong partnerships with internal and external agencies to assess and manage risk and employ a range of intervention and support measures to mitigate risk to residents and tenancies to secure positive outcomes. Supporting victims of Domestic abuse within both HRA and General needs stock, ensuring each victim is robustly risk assessed, referred to the appropriate support agencies and receives a tailored safety plan with the implementation of safety measures. You will; *attend meetings, working closely with internal and external stakeholders to identify and implement solutions to ASB cases . *Deliver a resident-focused response service to ASB complaints and breaches of tenancy/lease agreement . *Create and manage effective action plans to ensure resolution of ASB cases. *Utilise current legislation and good practice to take preventative and and/legal action required to resolve ASB cases, including mediation services . *Carry out interviews with complainants, witnesses, and alleged perpetrators of ASB . Prepare and serve legal notices and prepare cases for court and represent the Organisation as necessary. *Take ownership of service queries, ensuring a positive customer experience for residents. Communicate effectively with victims, their families and perpetrators, ensuring that their views are heard and recorded accurately. *Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators as needed. *Provide and present complex written and verbal reports which are concise, informative and based on analysis of evidence and assessed need. Ensure all matters in respect of child and adult safeguarding are dealt with promptly, effectively and in line with operating procedures. NaN. Provide high quality short and longer-term management of complex and high-risk case work associated with vulnerable perpetrators of anti-social behaviour and abuse. About you Successful applicants will have a clear focus on intervening and resolving reports of ASB and Domestic Abuse, referrals/signposting will be made quickly and accurately, supporting residents, particularly vulnerable residents to ensure tenants feel safe in their homes. Developing strong partnerships with internal and external agencies to assess and manage risk and employ a range of intervention and support measures to mitigate risk to residents and tenancies to secure positive outcomes.  Key skills/ experience to evidence within your application: Full driving licence and use of a vehicle at all times. Experience of working in the public sector managing Tenancy related breaches. Experiencing of supporting Domestic Abuse survivors. Post is Office based with flexible working based on the Service needs. What we offer We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development. Here’s a comprehensive overview of the fantastic benefits we provide: Work Life Balance Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life. 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service. Health & Wellbeing Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough. Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme. Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses. Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits. Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family. Commute with Ease Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre. Equity, Diversity and Equality Statement At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals, and we believe that our workforce should reflect the diversity of the communities we serve. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. We recognise the value of a diverse workforce and encourage applications from candidates from underrepresented groups. Join us in building a workplace where diversity is not only embraced but also celebrated, and where every individual has the opportunity to thrive and contribute meaningfully to our organisation's success. Additional Information We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances. Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.