Resales Consultant

2 weeks ago

London, Greater London, United Kingdom Service Care Solutions Full time

Job Description

Resales Consultant
Location: Holborn, London
Hours: 37 per week
Contract: 3 months temp ongoing
Summary:
An exciting opportunity has arisen to join a team as a Resales Consultant in a Residential Investment team. You will be based in Holborn, supporting shared ownership resales, ensuring smooth progression from instruction to completion while delivering exceptional customer service.
THE ROLE:
As a Resales Consultant, your primary responsibility will be to manage a caseload of shared ownership resale and staircasing transactions, ensuring a high standard of customer service and meeting monthly targets.
Key responsibilities include:

Progress shared ownership resale and interim staircasing cases to exchange and completion. Communicate effectively with leaseholders, legal teams, and internal/external stakeholders. Provide advice on lease interpretation and relevant legislation to customers and colleagues. Maintain accurate records and manage cases using internal databases and case management systems. Prepare and present weekly pipeline reports to management. Stay up to date with legislation and technical knowledge relevant to the role. Ensure compliance with MTVH policies, GDPR, and industry best practices.

THE CANDIDATE:
We are looking for a candidate with previous experience in a similar role, ideally within shared ownership resales or conveyancing, with strong customer service and case management skills.
Key requirements include:

Practical knowledge of shared ownership products and relevant legislation. Experience managing high-volume transactions independently to meet targets. Ability to interpret leases and provide advice on leasehold issues. Strong communication skills and a customer-focused approach. Experience working with a range of IT systems and databases.

THE CONTRACT:

3-month contract with the potential for temp-to-perm The pay range for the role is £24.00 to £26.00 per hour LTD company rate. The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday.

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