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Depot Manager

2 weeks ago

East Grinstead, West Sussex, United Kingdom Power Electrics Full time

Job Purpose

:

The Depot Manager is responsible for leading and managing the South East Depot team comprising of Generator PDI engineers, Generator workshop engineers, Electrical PDI engineers, Transport team (Drivers), Hire rental and administration teams.

The Depot Manager will have full P & L Responsibility and be responsible for the Depot's team's performance, operational efficiencies, Health and Safety compliance whilst also ensuring excellent customer service standards.

Key Responsibilities

Team Leadership & Management

Supervise and support the hire desk rental function Supervise and support the Generator PDI team  Supervise and support the Workshop team in conjunction with the Asset Manager Supervise and support the Service engineers in conjunction with the Service Manager  Supervise and support the Electrical PDI team Supervise and support the Transport team  Set clear performance targets and ensure team members are motivated and
aligned with company goals  Conduct regular team meetings, performance reviews and provide training to
enhance skills and knowledge  Foster a culture of collaboration, safety, and continuous improvement

Operational oversight

Oversee the entire generator hire process, right through to off-hire, ensuring timely and efficient service delivery

Customer Service & Relationship Management

Act as an escalation point for complex or high profile customer enquiries or issues, ensuring prompt resolution Supervise / mentor the Rental Controllers to maintain high levels of customer standards Build and maintain strong relationships with key accounts and company stake holders Review / analyse customer feedback and implement improvements to enhance service quality

Compliance & Safety

Ensure all equipment adheres to relevant safety and compliant standards and company policies Oversee the company's health and safety procedures to ensure compliance Regularly review PDI processes to ensure compliance with current regulations and company policies

Budget & Cost Management

Manage budgets related to the South East Depot Location Monitor costs and identify cost saving opportunities whilst maintaining service quality Manage all staff overtime and holiday allocations

Reporting & Analysis

Provide regular reports on team performance, customer spends, customer satisfaction and operational efficiencies Use data driven insights to identify areas for improvement and implement process enhancements Present performance updates to the Senior Management Team highlighting successes and addressing challenges

Skills and Experience

Proven experience in a management role within the equipment hire or Power Generation industry Strong technical knowledge of generators Experience leading diverse teams, including technical, administrative and sales Excellent organisational and multi-tasking skills Proficiency in using rental management software packages Strong understanding of compliance, safety and regulatory standards within the generator hire industry

What we offer:

We offer great benefits to all of our staff including:

23 days holiday (plus bank holidays) – increasing with length of service

Competitive salary

Excellent development and progression opportunities

Company pension scheme

Private medical scheme

Life assurance scheme - with access to more healthcare support and counselling services to help protect employees' financial, emotional, and physical wellbeing

Our philosophy:

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.