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Housing Officer
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Tenancy Management Officer
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Senior Customer Resolution Officer
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Housing Officer
2 weeks ago
We've got an exciting opportunity to recruit an experienced Housing Officer on a full-time basis, with temp to perm opportunities. You will be covering a dispersed patch so will need to be able tomute between the areas of Stockport, Warrington and Chester. This is a full time, 35 hour per week role across Monday to Friday, and will require a driving licence with access to your own vehicle and valid business insurance to be able tomute to your patch a minimum of 2 x days per week.Your new role Responsible for your own allocated patch of properties, acting as a key point of contact for all customers and stakeholders in the area, ensuring the delivery of high-quality housing and tenancy management servicesAssisting with lettings, viewings, allocations, sign-ups, voids and other tenancy management duties such as mutual exchanges, tenancy audits/reviews, inspections and health & safetyplianceManaging own caseloads of anti-social behaviour, nuisance and other breaches in your area, including investigating reports of ASB and implementing early interventions where possible to minimise future risk Taking witness statements, gathering evidence, preparing legal casework and eviction notices, and representing the group in court where requiredResponding to general enquiries orplaints from customers, stakeholders and local MPsIdentifying tenants at risk of failure to implement additional support and tenancy sustainment adviceFacilitating various events and campaigns to encourage tenant engagement and boost satisfactionLiaising with and working in partnership with contractors formunal servicesWhat you'll need to succeed Strong background in a customer-facing housing and tenancy management role, with experience of managing cases of antisocial behaviour and other tenancy breaches through to resolutionA good knowledge and understanding of housing legislation and best practiceUnderstanding of welfare benefits and financial inclusion, working knowledge of safeguarding and the ability to to support a diverse range of customersDriving licence with access to own vehicle and business insuranceWhat you'll get in return Weekly pay Permanent opportunity Hybrid working
