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Business Support Assistant

1 week ago

Nottingham, Nottingham, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in Nottinghamshire to assist with the appointment of a Business Support Assistant, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.47 - £17.06 per Hour

Summary:

We are seeking a business support assistant to support the Transport Solutions team in delivering specialized transport services. This role involves ensuring the efficient procurement of services, maintaining accurate data records, and delivering high levels of customer care. You will play a key role in supporting the provision of over 500 contract services, transporting more than 2000 passengers daily.

Responsibilities:

  • Service Delivery & Procurement: Support the delivery of a wide range of transport services, including home-to-school transport, adult social care, and respite short breaks. Ensure that all services follow National and County Council safeguarding protocols.
  • Data Management & Reporting: Collect, analyze, and interpret data using bespoke software systems. Maintain accurate financial and client information, produce operational reports, and ensure a high level of precision in data recording and analysis.
  • Client Communication & Customer Care: Provide direct support to clients and suppliers, delivering a professional and reliable service. Handle customer concerns sensitively and resolve conflicts effectively. 
  • Administrative Support: Evaluate Direct Travel Assistance Payments (DTAP) for parents and carers. Ensure that service users have certified Transport Care Plans through coordination with care professionals and schools.

Qualifications:

  • NVQ Level 2 in Business Management or equivalent qualification.
  • Proven experience in data management, including data analysis and reporting.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to work independently and as part of a team to meet objectives and deadlines.

Essential:

  • A high level of accuracy and attention to detail in data handling and financial processes.
  • Commitment to delivering excellent customer care and maintaining professional standards.
  • Ability to prioritize tasks, solve problems, and make informed decisions.
  • Strong organizational skills to meet operational targets and objectives.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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