Leisure Supervisor

Organisation Trafford Leisure Salary £13.50 Per Hour Location Urmston Contract type Permanent (Full time) Closing date 8 December 2025 Job Description Trafford Leisure have an exciting opportunity for a Leisure Supervisor (Qualified Lifeguard) to join the team.Location: move Urmston, Bowfell Road, M41 5RRSalary: £13.50 per hourHours: 36.25 per week, with a varied shift pattern over 3 weeks of earlies, lates and 1 in 3 weekendsJob Type: PermanentWhy Join Us?Our mission is to inspire and create opportunities for the people of Trafford to move more and live longer, healthier, and happier lives. As we embark on an exciting period of transformation with site refurbishments, we’re seeking enthusiastic, proactive, and motivated individuals to help bring this vision to life.The Role:As a key member of our team, you’ll play a vital role in delivering outstanding customer experiences and ensuring our facilities run smoothly. Your responsibilities will include:Creating a welcoming environment for all visitors, ensuring they feel valued and supported.Supporting the Duty Manager with daily operations, including opening and closing procedures and maintaining smooth facility management.Handling challenging situations with professionalism, guiding the team to resolve customer concerns effectively.Collaborating across departments to deliver consistent, high-quality service.Identifying opportunities for improvement, working with your Manager to enhance customer satisfaction.Engaging with visitors, answering queries, and ensuring a positive experience from start to finish.Driving sales and retention, building relationships, generating leads, and promoting our services.Maintaining equipment and activity areas, ensuring everything is clean, safe, and ready for use.Setting up for scheduled programmes, preparing spaces and equipment as needed.Providing lifeguard support, ensuring a safe and enjoyable swimming environment for all.To be successful in the role of Leisure Supervisor:You will have:A valid Royal Life Saving Society National Pool Lifeguard Qualification.Experience in a supervisory or team leader role, or the potential to step into one confidently.A commitment to our values of Making a Difference, Being Open and Honest, Valuing Diversity, and bringing Energy and Empathy to everything you do.What can you expect from us?As well as training and development as a Trafford Leisure employee you will be rewarded with;A progressive, structured and supportive environment in which to workPension scheme32 days holiday, rising incrementally to 38 days after 5 years’ service (including 8 bank holidays and 2 Trafford Leisure days)Company sick payHealth and Ride 2 Work schemesComplimentary Fitness Membership for you saving you up to £450 a yearHeavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year24/7 access to a GPEmployee health scheme – including Confidential CounsellingEmployee Assistance Programme, allowing employees to claim back up to £1,150 per year in healthcare costs.Access to a Perks at Work scheme for discountsAccess to Manchester Credit Union for savings and loansThe Next StepsTo apply, please email your CV to .Closing Date for Applications: Monday, 8 December 2025Please note that interviews will be conducted on an ongoing basis, and we reserve the right to close this vacancy earlier if required.We do not accept speculative CV from Agencies and any CV’s received will be treated as a gift.We look forward to receiving your application.Equality, equity, diversity, and inclusion are critical to the success of Trafford Leisure and the achievement of our vision. We aspire to be a diverse, inclusive, and responsible employer. We recognise that a diverse workforce brings fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised, and underrepresented groups. In return, we promise a fair and unbiased recruitment process.