Customer Service Manager

2 days ago


Chelmsford, United Kingdom Prime Appointments Ltd Full time

Customer Services Manager - Chelmsford Our client based in Chelmsford is seeking a proactive Customer Services Manager to lead their customer service team in a permanent, full-time role. The position offers a salary range of £30,000 to £35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.Key responsibilities:Lead, coach, and develop the customer service team to maintain high performance and customer satisfactionManage escalated customer concerns, ensuring timely and effective resolutionDesign and refine customer service policies and workflows to boost efficiency and service qualityMonitor key metrics and customer feedback to identify trends and areas for improvementCollaborate with other departments to ensure a seamless customer journeyRequired skills and experience:3-5 years in customer service with experience managing teamsStrong leadership, communication, and problem-solving abilitiesFamiliarity with customer service platforms such as ZendeskExperience engaging directly with customers through multiple channelsBenefits:Performance-based bonus schemeEmployee discountsPension planIf this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs



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