Senior Resident Liasion Officer
2 weeks ago
We're recruiting an experienced and confident Senior Resident Liaison Officer to support resident engagement on housing improvement and regeneration programmes within a local authority. This is an excellent opportunity for someone who thrives in a community-facing environment, enjoys relationship building, and can manage enquiries with professionalism, empathy, and clarity. You'll act as the primary link between residents, contractors and project teams - ensuring residents are informed, concerns are handled effectively, and service standards remain consistently high throughout the duration of refurbishment works. The role will require the successful candidate to be based on-site a minimum of three days per week. The Role ·Act as the main point of contact for residents throughout regeneration and improvement projects. ·Provide regular updates on project schedules, progress and expected timescales. ·Build positive relationships with residents, supporting engagement and ensuring clear communication. ·Handle complaints and queries promptly and professionally, minimising disruption and dissatisfaction. ·Maintain accurate records of interactions, concerns, outcomes and relevant case notes. ·Conduct home visits to discuss ongoing works, access requirements and feedback. ·Supervise, guide and support Resident Liaison Officers to maintain a high standard of service. ·Prepare updates and reports for management on engagement levels, key issues and resident satisfaction. Key Requirements ·Excellent verbal and written communication skills. ·Strong interpersonal ability to build trust with residents and stakeholders. ·Well-organised, with the ability to manage competing priorities and maintain accurate records. ·Previous experience in a Resident Liaison or customer-facing community role. ·Confident problem solver with the ability to handle complaints effectively and diplomatically. What You Need to Do Now
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Senior Resident Liasion Officer
2 weeks ago
Essex, United Kingdom Carrington West Full timeWe're recruiting an experienced and confident Senior Resident Liaison Officer to support resident engagement on housing improvement and regeneration programmes within a local authority. This is an excellent opportunity for someone who thrives in a community-facing environment, enjoys relationship building, and can manage enquiries with professionalism,...
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Senior Resident Liaison Officer
7 days ago
Essex, United Kingdom Essex County Council Full timeOverviewSenior Resident Liaison Officer – Harlow District CouncilTemporary, Full TimeSalary: £200.00 per day (umbrella)Location : HarlowClosing Date : 8 December 2025Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Senior Resident Liaison Officer on a 12-month basis. Please note that this post requires the...
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Resident Liaison Officer
5 days ago
Essex, United Kingdom Kingswood Group Full timeKingswood Group are pleased to be supporting a growing construction company with the recruitment of a Resident Liaison Officer. Reporting to the Contracts Manager, this role will be to act as a single point of contact for the residents whilst refurbishment works are carried out in or around their property. You will be providing information and support for...
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Resident Liaison Officer
2 weeks ago
Essex, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time**Resident Liaison Officer Full time, Permanent East London/Essex Maintenance Contractor £28,000 - £32,000 + Car Allowance** **The Role**: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to...
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Resident Liaison Officer
3 days ago
Essex, United Kingdom Howells Contracts Full time**Resident Liaison Officer - Social Housing** **Thurrock Permanent** **£25,000 - £28,000 + Car allownace/ Van** Howells are working with a successful and growing Social Housing contractor to find an experienced, and proactive Resident Liaison Officer to work on a number of Kitchen and Bathroom projects. It will be your responsibility to develop positive...
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Resident Liaison Officer
18 hours ago
Brentwood, Essex, United Kingdom Vistry Group Full timeWe have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents are actively involved,...
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Resident Liaison Officer
7 days ago
Essex, United Kingdom Morgan Sindall Property Services Full timeOverview Full Time FTC 7 months- contract will end at the end of June 2026. We are looking for a motivated Resident Liaison Officer to join our Basildon Planned team. You will be travelling in and around the Basildon area. About the role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders,...
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Resident Liaison Officer
1 week ago
Essex, United Kingdom Resourcing Group Full time**Resident Liaison Officer** **Perm Contract** **40 hours per week** Are you an experienced RLO, looking for a new opportunity? Resourcing Group are recruiting for an experienced RLO to join a DLO in Loughton. **Your role and responsibilities**: - To be the first point of contact for customers and provide high levels of service throughout the planned...
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Essex, United Kingdom Carrington West Full timeA leading housing improvement agency in Essex is seeking an experienced Senior Resident Liaison Officer to support resident engagement on housing improvement projects. This role requires building positive relationships with residents, handling queries professionally, and ensuring high service standards. The successful candidate will be based on-site at least...
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Essex, United Kingdom Essex County Council Full timeA local government authority in Essex is looking for a Senior Resident Liaison Officer to engage with residents during housing improvement and regeneration projects. This role is temporary and full-time, requiring on-site presence at least three days a week. The successful candidate will ensure clear communication and excellent customer service between...