Senior Service Designer
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
An established UK Financial Services organisation undergoing significant customer, digital and service transformation.
Your new role
The Senior Service Designer will be responsible for designing and improving end-to-end customer services, translating CX strategy and customer insight into simple, inclusive and accessible experiences across digital, contact centre and branch channels.• Design end-to-end customer services and journeys, translating the CX strategy into practical service concepts, blueprints, processes and roadmaps. • Map customer and colleague experiences, identifying pain points, behavioural barriers, inclusion risks and opportunities to simplify services. • Work collaboratively across Digital, Technology, Operations, Data, Contact Centre and Branch teams to ensure services work effectively across all channels.• Facilitate workshops and engage senior stakeholders, aligning teams around customer needs, service designs and delivery priorities. • Use research, behavioural insight and data to test and improve designs, prototyping ideas and ensuring decisions are evidence-led.• Support services through delivery, launch and continuous improvement, while exploring opportunities through automation, AI and digital tools.
What you'll need to succeed
They are seeking an experienced, customer-focused design professional with the ability to turn strategic ambitions and insight into practical and deliverable end-to-end services.• Proven Service Design experience deliveringplex end-to-end services, ideally within financial services or another regulated environment.• Strong expertise in service blueprints, journey mapping, personas and systems thinking, connecting customer experience with underlying processes and technology.• Demonstrable experience of inclusive, accessible and human-centred design, identifying potential barriers and ensuring services meet different customer needs. • Experience designing services across digital, assisted and face-to-face channels, including environments such as contact centres, operations and branch networks. • Strong stakeholder management, facilitation and storytelling skills, with the confidence to lead workshops and influence senior stakeholders. • Ability to translate strategy into practical solutions, using research, behavioural insight and data, with exposure to Data / AI / Automation
What you'll get in return
You can expect a salary in the region of £60,000 (DoE), along with pension (up to 10%), annual bonus, life assurance (4x), private medical, hybrid working and a range of flexible benefits. *Please only apply if you have previously worked in a Service Design capacity on large Transformation programmes and live within amutable distance to West Yorkshire.
-
Senior Service Designer
2 days ago
Leeds, England, United Kingdom Hays Full-timeYour new company An established UK Financial Services organisation undergoing significant customer, digital and service transformation. Your new role The Senior Service Designer will be responsible for designing and improving end-to-end customer services, translating CX strategy and customer insight into simple, inclusive and accessible experiences across...
-
Senior Service Designer
19 hours ago
Leeds, England, United Kingdom Corecom Consulting Full-timeSenior Service DesignerLocation: Leeds (hybrid, 2 days a week) Salary: Up to £60,000 plus up to 12% performance-related bonus (paid annually in April) Type: Permanent, with two vacancies available About the opportunity A well-established UK financial services organisation is building its service design capability and is looking for Senior Service Designers...
-
Senior Service Designer
2 days ago
Leeds, England, United Kingdom Netcompany Full-timeAre you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and...
-
Senior Service Designer
4 days ago
Leeds, England, United Kingdom, England Harvey Nash Full-time £70,000 - £90,000MUST HAVE: Previous GDS (Government Digital Service) experience is essential. Applications without GDS experience cannot be considered.Location: Birmingham, Leeds, Manchester or London (Hybrid - 2 days a week)We're working with an organisation that delivers impactful digital transformation programmes across the
-
Interim / Contract - Senior Service Designer
15 hours ago
Leeds, England, United Kingdom hays-gcj-v4-pd-online Salary Full-timeA leading UK Financial Services organisation is investing heavily in customer, digital and service transformation and is looking to appoint an experienced Senior Service Designer to help shape the future of its customer experience.This is an opportunity to join a transformation-focused environment where you'll design and improve end-to-end services across...
-
Senior Service Designer — Public Sector
2 days ago
Leeds, England, United Kingdom Netcompany Full-timeNetcompany, a leading technology consultancy, is seeking a Senior Service Designer to deliver high-profile digital products for UK public sector and private clients. You will span user, technical and business operations to create end-to-end services that meet user needs and deliver real business impact.You'll lead design workshops, mentor multi-disciplinary...
-
Senior SIAM
2 days ago
Leeds, England, United Kingdom Burberry Full-timeA leading luxury fashion brand in Leeds seeks a Senior Service Integration Manager to define and govern service delivery standards. The ideal candidate will have extensive experience in IT Service Management and service design, and will lead initiatives for continuous improvement within the organization. This strategic role involves collaborating with both...
-
Senior UX
2 days ago
Leeds, England, United Kingdom Hippo Full-timeHippo is a digital service design consultancy seeking a Senior Consultant to lead user-centred design initiatives and advocate best practices across client projects. You will guide teams, shape service proposals, and contribute to a culture that emphasises user needs and measurable impact.The role involves collaborating with agile, multidisciplinary teams,...
-
Senior Service Designer
4 days ago
Leeds, England, United Kingdom, England Harvey Nash Full-time £70,000 - £90,000Harvey Nash is seeking a Senior Service Designer to shape, improve and transform services that meet user and business needs. Hybrid work locations include Birmingham, Leeds, Manchester or London, two days a week, with extensive collaboration across product, delivery, research, design and engineering teams.The role focuses on leading service design across...
-
Senior Electrical Building Services Design Engineer
15 hours ago
Leeds, England, United Kingdom Minerva Appointments Full-timeCompany: An exceptional independently owned Building Services Consultancy with a network of established offices at the forefront of providing turnkey services in the Mechanical (HVAC), Electrical, Energy and Environmental sector. An impressive proportion of their workload is generated by repeat business which is testament to the quality of the tailored...