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Customer Service Assistant

1 week ago

Edinburgh, Edinburgh, United Kingdom Glasgow Life Part time

Job Description

Hourly Rate: £12.60

Glasgow Life is looking for Customer Service Assistants to join us on a permanent basis, working as part of our staff bank, meaning you'll have the flexibility to work on an as-needed basis. You'll join our pool of staff and be contacted when shifts become available, allowing you to manage your work around other commitments. In this role you will be joining our in-demand Glasgow Life's Cultural Venues team assisting in the successful delivery of a range of events across Glasgow Life's flagship venues.

As a Customer Service Assistant, you will:
- provide information and assistance and the highest standard of customer care and service to all customers at The Glasgow Royal Concert Hall, The City Halls & the Old Fruitmarket, Tramway, and The Kelvingrove Bandstand as well as any other venue being used by Glasgow Life for events.
- carry out duties in positions throughout the venues, including but not limited to: cloakroom; scanning tickets; ushering; gallery invigilation, providing information on events and facilities; distributing and removing leaflets, clearing surface litter and rubbish from the venues before and after an event.
- handle cash/card payments when positioned in the Cloakroom
- be familiar with, and proactive in attaining information on forthcoming events, venue layout/plan and the Company's regular operating procedures, in order to provide accurate guidance to customers at all times.
- assume responsibility for the health and safety of members of the public using our venues at all times, and in particular when an emergency situation arises.
- to provide a welcoming environment to all visitors to the venue. To uphold the highest standard of customer service; To deal effectively with any customer enquiries and complaints.
-maintaining an inclusive and access friendly environment to assist any customers with accessible requirements.
- when qualified and scheduled to do so, to carry out First Aid duties as required, in addition to the regular duties of a Customer Service Assistant.

More about our Arts and Music teams
As a Customer Service Assistant, you'll be joining our Glasgow Life Arts & Music team. We provide people with valuable and meaningful experiences through arts and music. Our high-quality services, world-class events, exhibitions and festivals benefit the people of Glasgow. We help people experience the benefits of taking part in cultural programmes and events. These contribute to Glasgow's visitor economy. We make sure everyone gets the most out of Glasgow Life and use culture to promote inclusion and happiness. Read more on our website.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city's visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow's international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As a Customer Service Assistant, you'll be an integral part of the team by providing care to all customers that visit Glasgow Life Cultural Venues. Reporting to our venues Assistant Venue Managers and working alongside the Staff Bank CSA team.
The candidate
If you're interested in joining us as a Customer Service Assistant you'll need:

• Ability to work under pressure

• Organisational skills

• Good communication skills

• Ability to deal with difficult situations

• Previous experience working with the public

• Availability to work evenings and weekends essential

You can read the full person specification for this role under the '