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Care Coordinator
2 weeks ago
Salary: £27,849 per annum + generous on-call payments
- Working Hours: 37.5hr per week (9am – 5pm)
- Contract: Full-time, permanent
- Location: Newcastle Office (Regent Centre)
- Experience: Previous coordination experience is desired
- On Call: Undertaken on a rota basis, includes some weekends (additional pay)
- Driver Essential
Job Description
You will plan and organise support, establishing effective rotas for well-trained care teams, minimising travel, and maximising continuity, enabling support colleagues to spend as much time as possible with the people they support. You will be a skilled communicator, sharing important information, ensuring people receive the support they need.
We are looking for an exceptional and credible candidate with demonstrable knowledge, experience, and skills related to:
- Coordinating and scheduling support calls, runs and rotas. Creating efficient runs, minimising travel to enable colleagues to spend more time with the people we support.
- Prioritising your workload, working under time pressures, keeping calm and focusing on the task at hand, being proactive pro-active to prevent concerns and complaints.
- Compassionate communication with the people we support and their families, colleagues, GPs, District Nurses, Social Workers, and others.
- Collaboration with colleagues, using information and data to help inform your understanding, discussions with others, and decision-making - being responsive to complaints from the people we support and their families).
Coordination of Support
- Create consistent runs and rotas, matching customers, and colleagues to maintain high levels of continuity.
- Ensure support calls are covered in advance, to minimise the impact of unplanned colleague absences.
- Work with the Trainer to schedule training and shadowing for support colleagues, providing cover for their calls or negotiating additional time for training compliance.
Maintaining accurate records and information for:
- Care calls, ensuring they are scheduled to meet the needs, wishes and preferences of the people we support.
- Colleague records, their availability, absences, location and travel, and other important information to ensure you know who is available to work each day.
- Contact logs and other records of communication on the system.
Support Quality and Customer Satisfaction
- Communicate with the people we support, their families and colleagues regarding new support services and changes to support services.
- Establish and maintain professional relationships with the people we support, their families, colleagues, and external partners/services.
- Communicate in a timely manner, responding to concerns and issues - intervening early, resolving issues before they escalate, keeping colleagues informed and requesting support when needed.
Values
We employ values-drive people with the right skill set, supporting them to develop the knowledge and experience to perform well.
- Be Safe: Promote the safety of the people you support and colleagues in everything you do. Be proactive and responsive, ensuring our value of Be Safe is at the heart of decision-making. Embrace the technology provided.
- Be Kind: Communicate with compassion, listen, and respond with curiosity and understanding. Be open and honest and transparent with the people you support, your colleagues and our partners.
- Be the Best You Can Be: Continue to learn and strive to make a difference. Think creatively look for ways to improve the ways of working. Ask for advice, share your ideas and good practice with others.
- Be Happy: Communicate with kindness and be one of our 'smile-makers'.
- Be Proud: Value the contribution of others. Carry out your work with pride and celebrate the success of your team, colleagues and Be Caring as a whole.
- Be Involved: Promote person-centred support. View your actions through the eyes those we support and their families. Encourage and support people to achieve their own outcomes or success.
We are committed to the personal and professional career development of all colleagues. We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes. If successful, you will be supported to have tools and resources needed to do fulfil your role and 'Be the Best you can be'.
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