Collections Team Leader

2 weeks ago

London, United Kingdom hays-gcj-v4-pd-online Full time

Collections Team Lead – B2C | Global Consultancy Group | London | Hybrid Working Are you a high-performing collections leader ready to take the next step in your career? We're partnering with a global educational managementpany that’s on a mission to transform lives through learning, and they’re looking for a Collections Team Lead to take full ownership of their UK B2C collections function. This is a standout opportunity to lead from the front, drive strategic change, and make a real impact in a purpose-led organisation.What You’ll Be Doing Lead & Inspire: Manage and mentor a team of 2–3 experienced collections professionals, fostering a culture of excellence and accountability. Drive Strategy: Own and evolve the B2C collections strategy, aligning with wider financial goals and business growth. Maximise Recovery: Take charge of cash collection targets, implementing initiatives to improve recovery rates and reduce aged debt. Analyse & Report: Use data to identify trends, risks, and opportunities, delivering actionable insights to senior stakeholders. Collaborate Cross-Functionally: Work closely with Finance, Legal, Customer Service, and Operations to ensure a seamless andpliant collections process. ️ Optimise Processes: Lead continuous improvement projects, leveraging automation and technology to streamline workflows. Ensurepliance: Stay ahead of regulatory changes and ensure all collections activity meets internal and external standards. Be the Expert: Act as the go-to authority on B2C collections, bringing deep technical knowledge andmercial acumen.What We’re Looking For Proven experience managing a B2C collections or credit control team (2+ years, 2–3 direct reports). Strategic thinker with a hands-on approach and a track record of delivering results. Strong analytical skills and confidence presenting to senior stakeholders. Deep understanding of collections systems, processes, andpliance. Excellent leadership andmunication skills. Passionate about continuous improvement and innovation.Why You’ll Love It Here ️ Join a global organisation making a real difference in education. Lead a critical function with autonomy, visibility, and impact. Work in a collaborative, forward-thinking environment that values expertise. Enjoy hybrid working, excellent benefits, and clear progression opportunities.

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