Booking Coordinator

1 week ago

Leeds, United Kingdom Office Angels, UK Full time

Are you ready to take your career to the next level in the dynamic world of private healthcare? Our client, a leading organisation in the industry, is seeking a dedicated and enthusiastic Booking Coordinator to join their team in East Leeds. This is a fantastic opportunity to contribute to a growing business while making a real impact on patient experiencesContract Type: Permanent Working Pattern: Full Time (37.5 hours) Salary: Competitive Hours: Monday-Friday, 09:00-17:00 Start Date: ASAPRole Summary:As a Booking Coordinator, you will play a pivotal role in converting enquiries into bookings and ensuring an outstanding patient experience across the various communication channels. Your Day-to-Day Responsibilities:Convert inbound enquiries into bookings by identifying needs, and listening for upsell and cross-referral opportunitiesManage enquiries from all channels within agreed SLAsProvide accurate information on services, pricing, and availabilityComplete all booking processes, confirmations, and onward referrals efficientlyMaintain precise records in all systemsFeedback to management on common issues occurring to improve patient processes Essential Candidate Profile:Proven experience in sales or contact centre roles with a strong record of meeting targetsConfident communicator with an excellent telephone manner and written skillsStrong multitasking and prioritisation abilities in a fast-paced environmentProficient in CRM and booking tools; comfortable with utilising webchat, emails, and telephone callsHigh attention to detail, data accuracy, and GDPR awarenessPositive, resilient, target-driven, and patient-centric mindsetDesirable Skills:Familiarity with private healthcare and servicesExperience with scheduling or diary systemsUnderstanding of self-pay and insured patient journeysApply today as all applications are being reviewed daily Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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