General Manager
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General Manager - Tech-Led Entertainment and Dining Venue
Location: London
Salary: £80,000 - £90,000+ bonus
About the Role
I am recruiting a General Manager for an upscale, tech-enhanced entertainment venue combining a fun, social games experience with great food and a full bar. You will be accountable for the venue’s strategic and operational performance, delivering on revenue, service, food and beverage, and games targets in an efficient and profitable way. You will be the face of the brand on the floor and lead the team by example.
Key Responsibilities
Develop and deliver the venue’s business strategy with the Operations Director, turning it into clear plans and targets for each departmentOwn the venue’s financial performance, including budgeting, forecasting, margin, stock, waste, payroll and EBITDAOversee the full guest journey, responding quickly to feedback and maintaining brand standardsGrow revenue through events, bookings, promotions and partnershipsManage stock, purchasing, rotas and payroll accurately and on timeEnsure food safety, hygiene and health and safety compliance, and keep equipment well maintainedAbout You
At least 3 years at General Manager or Assistant General Manager in high volume hospitality business.Proven leadership of teams, leading by example with strong motivational skillsStrong financial acumen, including budgeting, forecasting and cost controlExperience across front-of-house and back-of-house operationsTrack record of delivering excellent guest service and handling complaints wellCommercial focus, with experience driving revenue through events, partnerships or new businessExperience recruiting, training, rotating and developing staffSolid knowledge of food safety, hygiene and health and safety regulationsGood supplier, stock and procurement managementCalm decision-making under pressure and strong problem-solving skills-
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