Internal Sales Advisor

5 days ago

Cumbria, United Kingdom NXT Recruitment Full time

Internal Sales AdvisorLocation: Carlisle (on-site) Hours: Full Time Contract: Permanent Salary: Competitive, dependent on experience We’re recruiting an Internal Sales Advisor to join a well-established and growing business in Carlisle. This is a great opportunity for someone confident, customer focused, and organised, who enjoys building relationships and providing a high-quality service. Working as part of an experienced sales office team, you will support customers, external sales colleagues, and the wider business with order management, enquiries, and day-to-day administration. Why apply? • Join a supportive and friendly sales team • Work with key accounts, export activity, and intercompany orders • Develop product knowledge and sales skills • Excellent benefits and long-term career opportunities Key responsibilities: • Handle incoming calls professionally and respond to customer enquiries promptly • Build strong working relationships with customers and the external sales team • Accurately input and process customer orders, including verbal orders • Maximise opportunities through upselling and cross-selling where appropriate • Liaise closely with the external sales team regarding queries, special orders, and customer expectations • Refer export and intercompany queries to the relevant internal sales or senior managers • Use internal systems to process orders, update delivery instructions, and maintain accurate records • Work in partnership with warehouse and operations teams to track orders, manage changes, and resolve issues • Assist with technical, delivery, or miscellaneous queries within your area of responsibility • Develop and maintain strong product knowledge and identify areas where further training is needed • Proactively contact customers to secure orders or share information about products and promotions • Build positive relationships with colleagues, customers, and visitors About you: • Strong communication skills and a professional telephone manner • Customer-focused with a positive, friendly approach • Highly organised with good attention to detail • Confident using Microsoft Word, Excel and Outlook • Able to manage your own workload effectively • Ideally have access to your own transport due to the location Benefits: • Competitive salary • Twenty-five days holiday plus bank holidays • Holiday purchase scheme • Pension match up to seven percent • Life assurance at four times salary • Enhanced family-friendly leave • Employee Assistance Programme • Cycle to Work scheme • Free eye tests • Volunteering and team-building days Career development: There are opportunities to develop your knowledge of architectural hardware, gain industry recognised qualifications, and build skills in specifications, export sales, and key account management. If you are customer focused, organised, and enjoy working in a busy office environment, we would love to hear from you.

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