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Guest Service Agent

1 week ago

London, Greater London, United Kingdom CHL Head Office Full time

Zedwell Capsule Hostel is an exciting, modern, and
innovative project in the heart of Piccadilly Circus, offering guests a unique
and restful stay. With 990 capsules and direct Underground access, it provides
a distinctive accommodation experience in central London.

We are looking for an experienced, vibrant and energetic
Guest Service Agent to join our team.


What you will be doing:

You will act as the 'face' of our company and ensure
visitors receive a heart-warming welcome. You will also coordinate all front
desk activities, including calls, reservations and guests' services.

As a Guest Services Agent, you should combine a pleasant
personality with a dynamic professional attitude to supervise and lead our
team. The ideal individual can deal efficiently with complaints and has a solid
customer service approach.

Ultimately, you should be able to ensure our reception team
provides professional and friendly service to our customers and guests.

What are we looking for?

  • A positive individual that is excited to be part of a fun
    Team
  • Driven to deliver results
  • Minimum 1 year in a Front Office Role in a similar property

What we offer you:

  • Daily food allowance (non contractual) for days worked
  • Company pension scheme
  • Holidays
  • Employee assistance program and counselling sessions
    (including close family members)
  • Discounted stays at other properties
  • Refer a friend scheme

Join Our Company

You will be welcome to a workplace where we are motivated by
having fun at work You will be rewarded with an environment that encourages
innovation, creativity, and outside-the-box thinking There are plenty of
opportunities for when you're ready to grow your career with us with excellent
competitive benefits.

Prior experience within a similar role is essential and
experience highly beneficial. The successful applicant must have the right to
work in the United Kingdom to be considered for this role.

Apply ASAP if you want to join a fast-paced innovative UK
company.