Internal Sales Advisor

As part of our client’s continued growth, they are seeking an Internal Sales Advisor to join their renowned custom technology solutions company whose HQ is based in Wokingham. This is a permanent vacancy, office based three days per week working Monday to Friday 8:45am - 5:00pm. About the company Our client is a custom technology solutions Company that strive and deliver to meet their customer's specific requirements. Their diverse and professional team are encouraged to bring their authentic selves to work. As a member of their welcoming and collaborative team, you will be inspired by your leaders and peers, and your success will be measured on your accomplishments. Innovation, nurturing, and integrity are among their core values that guide everything they do as a Company. About the role As an Internal Sales Adviser you will be reporting to the Internal Sales Manager and will maintain existing business opportunities and grow new business opportunities by working with the Sales Manager/Field Sales team to build successful customer relationships. Responsibilities include: Qualifying and understanding the nature of the request for client quotes Determining resale price and lead time Entering quotation on Netsuite (CRM system) Ensuring all quotations comply with existing regulations (ITAR, Export Compliance, etc.) Ensuring both customer and Company have a clear understanding of the terms that are in place, including currency agreements The accurate processing of customer orders, ensuring that all orders comply with current legislation and Company guidelines Working with purchasing and suppliers to ensure export licenses are in place and that orders are delivered on time Working with Management to look for process/ways improvements that add value for the customer and company Proactively informing customers and Sales teams when delivery dates change, both verbally and electronically Proactively pre-progress and update open customer orders where appropriate on a monthly basis Regularly updating customers with most recent lead time and use the drift report to highlight where customers should be placing new orders/additional business Dealing with customer enquiries on existing and shipped orders Controlling and monitoring buffer, safety and consignment stock agreements, where these have been agreed with customers and the company management Managing post-sale issues, e.g. queries, complaints, RMAs and repairs Understanding the gaps in customer Whitespace and work with Field Sales team to fill in the gaps and create strategies to offer company solutions You will work with the Field Sales Team to: Convert quotations to orders and keep relevant teams and systems updated Proactively manage customer orders and contracts to ensure prices and lead-times are reviewed and renewed in a timely fashion (using drift report) Establish and meet/exceed customers KPI’s. This may require KPIs to be created and agreed Ensure NetSuite is kept up to date Promote exclusive and strategic suppliers to the customers Establish customers’ preferred communication routes ensuring the company not solely rely on email to build relationships About you The role of Internal Sales Advisor would suit an individual who has experience within a similar B2B position and you must have / be: Able to organise and prioritise whilst juggling multiple tasks Effective in the use of questioning and listening to establish customer needs Able to work effectively independently and as part of the wider team.  Good customer service and relationship building skills Confident in negotiation processes Good numerical skills Calculating quotes Excellent attention to detail and a positive attitude Experience of MS office and in-house systems About the hours & rewards As an Internal Sales Advisor, your working hours will be 8.45am to 5pm Monday to Friday and you will receive an excellent salary of £25,000 to £30,000 per annum OTE £35K depending on experience plus: Private Medical Insurance Group Income Protection Pension Life Insurance