Operations Manager

2 weeks ago


Essex, United Kingdom hays-gcj-v4-pd-online Full time

Your newpanyJoin a dynamic and forward-thinking organisation at the heart of the UK’s shipping and logistics sector. With a reputation for operational excellence and customer-centric service, thispany is a trusted partner in freight management, supply chain solutions, and strategic logistics planning. As they continue to grow and evolve, they are seeking a high-calibre Operations Manager to play a pivotal role in driving performance, leading teams, and representing the business at the highest level.Your new roleAs Operations Manager, you will act as the right hand to the General Operations Manager, stepping in as their representative when required. You’ll be responsible for the strategic planning and execution of operational duties, ensuring seamless coordination across departments. This is a high-impact leadership role where you’ll manage internal meetings, customer interactions, union negotiations, and disciplinary and grievance procedures. You’ll also play a key role in recruitment and team development, ensuring the business maintains its high standards of service andpliance.Key responsibilities include:Supporting and deputising for the General Operations ManagerHelping drive operational excellence across a busy and expanding shipping operation Leading strategic planning and operational executionManaging disciplinary and grievance hearings and appealsHandling customerplaints and ensuring resolutionCollaborating with unions and leading negotiationsChairing internal and client-facing meetingsContributing to recruitment and talent acquisition strategiesWeekly reporting and performance reviews with senior leadershipWhat you’ll need to succeedProven experience in operations management within shipping, logistics, or a related sectorStrong leadership and interpersonal skills with the ability to represent thepany professionallyExperience in handling HR processes including disciplinary and grievance proceduresExcellentmunication and negotiation skills, particularly in union environmentsStrategic mindset with a hands-on approach to problem-solving and team coordinationAbility to manage multiple priorities and deliver results under pressureWhat you’ll get in returnOpportunity to work in a high-profile leadership role within a growing organisationCareer development and progression opportunitiesCollaborative and supportive working environmentExposure to strategic decision-making and operational leadership #4742943 - William Warren


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