Customer Implementation Specialist, Medical Devices UK
2 days ago
Job Description Customer Implementation Specialist, Medical Devices UK The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers. Tasks include 1) customer site inspection and design 2) participation in contract negotiations, site preparation 3) delivery and installation coordination with the customer and 3rd parties 4) marketing collaboration, customer training, and final commissioning and acceptance. This position will require frequent travel in Europe and in the future possibly in Asia. Required Qualifications: Bachelor’s degree or combination of education and experience 2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industry Experience in dealing with executive-level management and clinicians within a diverse customer organization. Pro-active and customer-focused approach to problem-solving Independent and able to handle multiple projects in parallel Proficient in English and at least one additional European Language Willing to travel up to 70% of the time Responsibilities: Attend presale meetings with Sales and support the sales relationship with customers as required In collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales Cycle Develop detailed implementation plans based on clearly defined customer requirements with the support of the Service department Understanding of the product and service offering specific to the assigned customer prior to final contract negotiation Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs Effectively communicate at multiple levels up to the C-Level within the customer organization Once order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training. Project commonly includes: customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications). Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfaction Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of training Maintain accurate and appropriate data in the appropriate data systems for project and customer management Exhibits leadership practices consistent with company values and traits Additional tasks and objectives may be added, based on the company’s plans
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united kingdom Chronos Consulting Full timeJob Description Customer Implementation Specialist, Medical Devices Birmingham The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers. Tasks include 1) customer site inspection and design 2) participation in contract negotiations, site preparation 3) delivery and...
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united kingdom Chronos Consulting Full timeJob Description The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers. Tasks include 1) customer site inspection and design 2) participation in contract negotiations, site preparation 3) delivery and installation coordination with the customer and 3rd parties 4) marketing...
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Medical Device Software Specialist
1 day ago
United Kingdom BSI Full timeWe exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Technical Specialist, Scheme Manager, Clinical Evaluation Specialist - SaMD Reports to: Technical Team Manager Location: Home Based – Global We have exciting opportunities for medical device software specialists to join our Software team. You will...
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Medical Devices Sales Specialist
5 days ago
United Kingdom Kimal Full timeGuided by Integrity, Positivity, Inclusion, and Kindness, we create an environment where everyone can thrive. We are seeking an ambitious and relationship-driven medical device sales specialist to join our maternity sales team. This is a key position within our growing maternity portfolio, offering the chance to represent innovative, evidence-based...
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Medical Device Sales Specialist
5 days ago
United Kingdom Kimal Full timeLocation: London or South of England At Kimal, we believe success is built through collaboration, integrity, and shared values. Guided by Integrity, Positivity, Inclusion, and Kindness, we create an environment where everyone can thrive. We are seeking an ambitious and relationship-driven medical device sales specialist to join our maternity sales team. This...
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Regional Sales Specialist
3 weeks ago
United Kingdom PROJECTUS Full timeREGIONAL SALES SPECIALIST STRUCTURAL HEART MEDICAL DEVICES Permanent Full time ASAP Start Location: UK wide OVERVIEW: Our client partner offers an exceptional solution for patients with heart valve diseases — backed by strong clinical data, European evidence and a commercial infrastructure. With growing patient need and differentiated indication, they are...
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Regional Sales Specialist
3 weeks ago
United Kingdom PROJECTUS Full timeREGIONAL SALES SPECIALIST STRUCTURAL HEART MEDICAL DEVICES Permanent Full time ASAP Start Location: UK wide OVERVIEW: Our client partner offers an exceptional solution for patients with heart valve diseases — backed by strong clinical data, European evidence and a commercial infrastructure. With growing patient need and differentiated indication, they are...
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Regional Sales Manager
3 weeks ago
United Kingdom Guided Solutions Full timeOur client s is a medical device sales organisation, with unique and innovative products for use within interventional cardiology and radiology. They have a passion for education and product support, working with Key opinion leaders to communicate new ideas and technologies. They are now looking for a Territory Manager in the South UK to be responsible for...
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Business Development Manager
5 days ago
United Kingdom Intertek Full timeWe have an exciting new position for a Business Development Manager to support and drive medical device certification in establishing a sales strategy and guiding leads through the sales process from initial interest to contract completion, ensuring a seamless experience and contributing significantly to our growth and success. ABOUT YOU We are seeking a...
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Regional Sales Specialist
3 weeks ago
United Kingdom PROJECTUS Full timeREGIONAL SALES SPECIALISTSTRUCTURAL HEART MEDICAL DEVICESPermanent Full time ASAP Start Location: UK wide OVERVIEW:Our client partner offers an exceptional solution for patients with heart valve diseases — backed by strong clinical data, European evidence and a commercial infrastructure. With growing patient need and differentiated indication, they are...
