Personal Shopping Consultant
4 days ago
As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross functionally to execute this to the highest standard. In this role you will: Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients. Recognising potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mind-set in immediate & wider team Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups) Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services Follow health and safety and security procedures Positively interact with potential and existing clients. Answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them, whether thats Personal Shopping, Elfridges or a Stylist appointment Continue to deliver our unique service by maintaining customer care. Responding to client enquiries, booking and following up on deliveries and client alterations to name a few Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity A bit about you: A reputable personal shopper with an established client basis Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers Well informed. You are aware of store events services that may appeal to the Personal Shopping clients A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs Known to be a sales and service expert Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results An example of our values, a trusted and respected colleague
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Personal Shopping Consultant
14 hours ago
Birmingham, United Kingdom Selfridges Full time**Personal Shopping Consultant (Birmingham)**: **Job Introduction**: Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail....
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Personal Shopping Consultant
2 weeks ago
Birmingham, United Kingdom Selfridges Full timePersonal Shopping Consultant - CLIENT BOOK REQUIRED Join to apply for the Personal Shopping Consultant - CLIENT BOOK REQUIRED role at Selfridges Job Introduction As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross...
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Personal Shopping Manager
4 days ago
Birmingham, United Kingdom RHR UK Full timeA bit about the role As a Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them. As Personal Shopping Manager you will: Generate ideas and...
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Personal Shopping Manager
1 week ago
Birmingham, Birmingham, United Kingdom Selfridges Full time £40,000 - £80,000 per yearJob IntroductionA Bit About The RoleAs a Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them.As Personal Shopping Manager You WillGenerate...
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Personal Shopping Assistant
1 week ago
Birmingham, United Kingdom Selfridges Full time**Job Introduction**: As a Personal Shopping Assistant, you will: - You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans - Build and manage relationships with our clients ensuring to get the best from everyone you deal with - Support the Personal Shopper along with...
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Shop Assistant
4 days ago
Birmingham, United Kingdom Wing Yip Full timeWing Yip is the UKs leading Oriental Food retailer to the trade and public. Based in the refurbished store in Nechells, the company has been trading for over 35 years. About the job Your main job role will include replenishing fresh, frozen and ambient goods. Additionally, you will be picking customer orders from the shop and warehouse areas which also...
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Shop Supervisor
3 days ago
Birmingham, United Kingdom ARMAAN COLLECTIONS LTD Full time'''Job Overview''' '''Duties''' - Manage and supervise the shop staff, including assigning tasks and monitoring performance - Ensure smooth workflow and efficient operations in the shop - Maintain inventory levels and order supplies as needed - Provide exceptional customer service and address any customer concerns or complaints - Train new employees on...
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Shop Assistant
2 days ago
Birmingham, United Kingdom DEBRA Full time**About the Shop** **Assistant Role** DEBRA is currently seeking an efficient and highly motivated individual to join the team at its store in **Acocks Green**. **Key Responsibilities of our Shop Assistant will include**: - Stock rotation; - EPOS till processing; - Retail customer service; - Visual Merchandising; - Pricing. **What we’re looking for in...
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Shop Assistant
2 weeks ago
Birmingham, United Kingdom Wing Yip Full timeWing Yip is the UKs leading Oriental Food retailer to the trade and public. Based in the refurbished store in Nechells, the company has been trading for over 35 years. About the job Your main job role will include replenishing fresh, frozen and ambient goods. Additionally, you will be picking customer orders from the shop and warehouse areas which also...
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Mobile Shop Assistant
19 hours ago
Birmingham, Birmingham, United Kingdom ClickTake Technologies Full timeWe are looking to hire a reliable and motivated staff member for our busy mobile phone shop in Birmingham. This is a long-term opportunity for the right candidate.Job Responsibilities:Assist customers with mobile phones, accessories, and basic repairsProvide excellent customer service and after-sales supportHandle sales, billing, and daily shop...
