Customer Care
2 days ago
Job Title: Customer Care Specialist Nordic speakerContract: Perm Location: Deeside Pay: £30,000 p/aSRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.We are seeking a Customer Care Specialist to join their Deeside team.Position overview: Reporting to the Manager of Customer care, this role is the first point of contact for our customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.Key Responsibilities:Raise claims within SLA, investigate to resolution, communicate outcomes.Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.Identify opportunities for continuous improvement.Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.Coordinate and assist with audit requirements.Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.Act with empathy and respect in all transactions.Living our values.Skills & experience: Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.Ability to communicate at all levels within the organisation.Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.Fully competent in oral and written communications.Strong motivational skillsQualifications/education: Subject matter knowledgeCustomer Service skillsany of these languages required: Swedish - Dannish - Norwegian - FinnishFormal qualifications in Export and Customer ServiceFully competent in oral and written communications and must be able to demonstrate proven interpersonal skillsCompetent in using Excel/Word & Data CubesCompetent in using Database reporting repositoriesExcellent reporting skillsProficient communicator both written and verbalAble to operate in a Team environmentGuidant,
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Customer Care Professional
1 week ago
Deeside, Flintshire, United Kingdom SRG Full timeJob Title: Customer Care Specialist – French SpeakingLocation: RemoteContract: Until July 2026Rates: £30,000p/aJob DescriptionSRG are seeking a French speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them....
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Customer Care
3 weeks ago
Deeside, United Kingdom SRG Full timeJob Title: Customer Care Specialist Nordic speaker Contract: Perm Location: Deeside Pay: £30,000 p/a SRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. We are...
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Customer Care
1 day ago
Deeside, United Kingdom SRG Full timeJob Title: Customer Care Specialist Nordic speaker Contract: Perm Location: Deeside Pay: £30,000 p/a SRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. We...
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Lead Customer Care Specialist
2 weeks ago
Deeside, Flintshire, United Kingdom Convatec Full time £40,000 - £60,000 per yearAbout ConvatecPioneering trusted medical solutions to improve the lives we touch:Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our...
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Lead Customer Care Specialist
2 weeks ago
Deeside, Flintshire, United Kingdom Covantec Full time £40,000 - £70,000 per yearAbout ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our...
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Customer Care Analyst Maternity Cover
1 week ago
Deeside, United Kingdom Convatec Full timeAbout ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and...
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Customer Care Analyst
1 week ago
Deeside, United Kingdom Convatec Full timeAbout ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our...
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Customer Care Analyst
1 week ago
Deeside, United Kingdom Convatec Full timeAbout ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our...
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Customer Care Analyst
1 week ago
Deeside, United Kingdom Convatec Full timeAbout ConvatecPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our...
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Customer Care Representative
2 weeks ago
Deeside, United Kingdom SRG Full timeJob Title: Customer Care Specialist - Polish Speaking Location: Remote / Initially few days onsite to complete training Contract: 12 Months Rates: £30,000p/a Job Description SRG are seeking a Polish speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being...
