Operations Coordinator

Operations CoordinatorCare Rights UK London – office-based currently near Angel, with flexible working Permanent Part time, 21 hours per week, preferably split over Mon-Fri but with flexibility Salary £28,800 per annum pro rata (0.6 FTE) Excellent benefits including 24 days annual leave in addition to bank holidays (pro rata), increasing after five years of service, 5% employer pension, access to cycle to work scheme (after probationary period), access to Employee Assistance Programme Are you an experienced administrator, with a positive, can-do attitude, with a passion for using your skills to help improve the lives of older people? Charity People are delighted to be partnering with Care Rights UK, a charity focused on promoting the rights of older people in care, to recruit an Operations Coordinator to join their small team based in central London. Care Rights UK want people to know their rights and how to use them. They offer information, advice and support to empower people using care services, and their relatives and friends. As a community of families and experts, they fight for better lives for people in care. They challenge poor care, highlight good practice and demand a better care system. The Operations Coordinator will be at the heart of Care Rights UK’s work, supporting their small team to deliver the charity’s ambitious aims. You will manage the office to ensure smooth running of processes and help improve efficiency, and provide administrative support across services, campaigns, research and policy work, helping Care Rights UK to raise their profile. Key responsibilities Office coordination: Lead the day-to-day office management by developing office policies and procedures, streamlining our systems, acting as first point of contact Administration: Provide administrative support across our operations, including finance and fundraising, managing relationships with members and donors Governance support: Provide logistical and administrative support to our Governance structures Events: Organise Care Rights UK events Monitoring: Oversee the capture and tracking of relevant key performance indicators The successful candidate will have previous experience working as an Office Coordinator or Administrator with strong organisational skills, excellent communication, and the ability to manage multiple priorities under pressure. You’ll be confident working both independently and as part of a small team, with a proactive, problem-solving mindset. You’ll have solid IT skills, including Microsoft Office and CRM systems, and a commitment to good data management. You will be comfortable working with local policies around confidentiality, safeguarding, and health and safety. A commitment to Care Rights UK’s vision and values is a must. Experience or interest in adult social care and working with older people is desirable, as is knowledge of Beacon CRM, Zoom, and Mailchimp. This is a part time role, in a small charity, within a fast-paced environment. You will be working as part of a friendly, dedicated staff team and alongside colleagues who are experts in their field. There will be opportunities for co-learning and sharing knowledge and skills. You will have full right to work in the UK and the role is subject to satisfactory references and a DBS check. The office is currently located near Angel. Care Rights UK will be moving later in 2025, and it is very likely that the office will still be in North/East London. This is an exciting period of change for the charity, as they invest in growing their services and seek to diversify and increase our reach across the UK. If you are excited by the role, and have the relevant skills and experience to apply, we would love to hear from you. How to apply The application process is CV and supporting statement. For the full Job Pack and details on how to apply, please apply via the link below and Jen D’Souza at Charity People will be in touch. The closing date is 9am on Tuesday 8 July. Interviews are planned for in-person on Thursday 16 and Friday 17 July. We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.