Apprentice Aftersales Customer Advisor

2 days ago

Nottingham, United Kingdom Arnold Clark Full time £15,210

We’re recruiting for customer-focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors.

We offer:

  • A mentor to support you in the workplace.
  • A dedicated training and development coach to support your learning journey.
  • Full training on all ‘in-house’ and external systems and applications.
  • Uniform.
  • Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
  • All the benefits available to existing Arnold Clark employees:
  • 33 days’ annual leave
  • Flexible leave
  • Generous employee discounts
  • Private healthcare
  • Workplace pension
  • …and much more

Location

Nottingham Motorstore.

Hours

Full time: 39 hours per week

Ready to earn while you learn?

As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face-to-face so you will be communicating with customers through various channels.

You will be working in offices in large organisations across all industry sectors acting as the ‘expert’ in Application Software, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT helpdesk. This will allow you to enhance your digital skills by using multiple platforms and to become an expert in application software, all while receiving training on how car parts work and which vehicles they work with.

Our training is designed to break down our customer journey and give you a good understanding of how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

Day-to-day duties

  • Reviewing and forward-planning workloads and checking for accurate and detailed information.
  • Liaising with the workshop to ensure they have their required parts.
  • Receipting, issuing, and controlling stock.
  • Taking care of customers that are bringing in their vehicles for service or repair.
  • Identifying parts required and sourcing parts using parts catalogues and internal systems.
  • Communicating with customers on the progress of their vehicle.
  • Advising of any faults or repairs required and providing clear and accurate solutions.
  • Preparing customer reports and invoices.

Essential skills

  • You must have gained GCSE 4 – 9 in Maths, English and one other subject (or accredited equivalent)
  • Good levels of literacy and numeracy
  • Strong communication skills
  • An interest in developing your digital knowledge and skills
  • A passion for great customer service
  • Willingness to learn and listen to instructions
  • Ability to build good relationships with your team and other departments
  • Ability to ask questions and learn quickly on the job
  • Willing to use your own initiative

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for interview. We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role.

  • Aftersales Manager

    2 days ago

    Nottingham, United Kingdom Kemp Recruitment Ltd Full time

    Job Title: Aftersales Manager (REMOTE) Salary: £35,000 - £40,000 DOE + Company Car + Commission / Bonuses Hours: Full Time – Monday to Friday Location: Home based role- ideally candidates will be based around central UK (Nottingham / Midlands) Role requires travelling around the United Kingdom. About your new company: Our expanding client is...

  • Customer Service Apprentice

    2 days ago

    Nottingham, United Kingdom Parkside Medical Practice Full time

    Parkside Medical Practice is a busy GP surgery located in the centre of Bulwell on the outskirts of Nottingham. We have a strong track record of supporting and developing modern apprentices within our admin and reception team.All of our previous apprentices have remained with the practice and are now in substantive roles.Main Duties:Responding to the full...

  • Service Quality Specialist

    4 days ago

    Nottingham, United Kingdom Stratstone Full time

    Service Quality Specialist Stratstone Porsche Centre - NottinghamOTE up to £41,170 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services As Service Quality Specialist, you’ll be joining the Porsche Nottingham team, that reports...

  • Service Quality Specialist

    4 days ago

    Nottingham, United Kingdom Stratstone Full time

    Service Quality Specialist Stratstone Porsche Centre - NottinghamOTE up to £41,170 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services As Service Quality Specialist, you’ll be joining the Porsche Nottingham team, that reports...

  • Service Quality Specialist

    4 days ago

    Nottingham, United Kingdom Stratstone Full time

    Service Quality Specialist Stratstone Porsche Centre - NottinghamOTE up to £41,170 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services As Service Quality Specialist, you’ll be joining the Porsche Nottingham team, that reports...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Carbon 60 Full time

    Our client, a leader in their industry, is looking for Customer Service Advisors to join their team on initial 10 week contracts.This will be working full time onsite in their office, so please only apply if you can work onsite, the office is located on Castle Boulevard, Nottingham. Shifts7am-6pm1pm-12am (People finishing at 12 will need to have own...

  • Customer Service Advisor

    7 days ago

    Nottingham, United Kingdom Advancing People Full time

    Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian Speaking Customer Service Advisor / Account Coordinator on a hybrid basis.As an Italian Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Italian and Spanish speaking region and...

  • Customer Sales Advisor

    1 week ago

    Nottingham, United Kingdom Route 7 Careers Full time

    Are you passionate about delivering exceptional customer service? Do you have a knack for building relationships and a drive to achieve sales targets? If so, we want to hear from you!Were looking for enthusiastic individuals who thrive in dynamic environments and take pride in helping others. Your ability to listen, understand customer needs, and offer...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Carbon60 - Eng&Tech Careers Full time

    Our client, a leader in their industry, is looking for Customer Service Advisors to join their team on initial 10 week contracts.This will be working full time onsite in their office, so please only apply if you can work onsite, the office is located on Castle Boulevard, Nottingham. Shifts7am-6pm1pm-12am (People finishing at 12 will need to have own...

  • Business admin Apprentice

    2 days ago

    Nottingham, United Kingdom Nottingham College Full time

    Monday - Friday, 9.00am - 5.00pm with 30 minutes lunch.Job ResponsibilitiesThe responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of...

  • Customer Care Advisor

    2 days ago

    Nottingham, United Kingdom VF NORTHERN EUROPE Full time

    Salary: £24,500Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in EuropeLocation: NG2 Business Park, Nottingham (must live within commutable distance)VF Corporation is looking for an outstanding Customer Care Advisor fluent in German to join our Customer...

  • German B2B Customer Care Advisor

    13 hours ago

    Nottingham, United Kingdom Express Recruitment Full time

    Posted:1 day agoCategory:Call Centre & Customer Care JobsDeadline:January 13, 2026Express Recruitment are currently recruiting for an established, thriving Nottingham based company who are looking to add a fluent German Speaking Customer Care Advisor to their ever-expanding team.Our client is offering a fantastic starting basic salary of c£24,500 D.O.E....

  • Service Advisor

    2 days ago

    Nottingham, United Kingdom BMW Group Retail Full time

    Sytner Nottingham is looking for a Service Advisor.Your roleAs a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will...

  • Sales Advisor

    2 days ago

    Nottingham, United Kingdom Pertemps SSDC DDT Full time

    Sales Advisor Competitive salary and benefits  Remote  £23k base salary and OTE of £29-30k    Role summary: Our insurance client is looking for multiple Sales Advisors to join their large sales team.  The opportunity is home-based and will require strong internet access.  Candidates will need to be flexible with working hours between Monday –...

  • Customer Care Advisor German Speaking at VF Corporation

    2 days ago

    Nottingham, United Kingdom Outdoor Industry Compass Full time

    Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in EuropeLocation: NG2 Business Park, Nottingham (must live within commutable distance)VF Corporation is looking for an outstanding Customer Care Advisor fluent in German to join our Customer Service Team in...

  • Apprentice Engineer

    2 days ago

    Nottingham, United Kingdom I Holland Ltd Full time

    Principal duties & responsibilitiesSetting/programming of machinery/equipmentProductive running of machinery/equipmentMeeting standards of quality/quality proceduresAchieving throughput/scheduling requirementsEnsuring equipment/work area is safe, clean and tidyAssist in the development of equipment and process of ongoing improvementEnsuring good...

  • Trainee Mortgage Advisor

    2 days ago

    Nottingham, United Kingdom Finders Keepers Ltd. Full time

    Mortgage Services Bairstow Eves in Nottingham offers structured and transparent progression opportunities – Competitive basic salary – OTE year one £20,000-£30,000 realistic and achievable – Warm leads – Industry leading training – Agile and nimble IT systems What’s in it for you as our Trainee Mortgage Advisor? Full support and training...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Guidant Global Careers Full time

    As a Customer Service Agent you will be responsible for providing the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. Reporting to the Customer Service Agent Team Manager you will be part of the...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Guidant Global Full time

    As a Customer Service Agent you will be responsible for providing the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. Reporting to the Customer Service Agent Team Manager you will be part of the...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Guidant Global Full time

    As a Customer Service Agent you will be responsible for providing the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. Reporting to the Customer Service Agent Team Manager you will be part of the...