Head of National Operations Centre

2 weeks ago

Crawley, United Kingdom OCS Group Full time
About The Company: OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Finance department which provides support services to the wider OCS Group and our front-line colleagues.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills and behaviours attached to their roles. About The Role:

Role Overview

We are currently recruiting for the Head of the National Operations Centre to join our passionate and driven Security teams based in Ipswich Suffolk.

Purpose of the Role:

Reporting directly to the Director of Security, Risk and Resilience UK&I, you will lead all operations within the National Operations Centre (NOC), accountable for the overall management of people, physical and preventative security for OCS Group UK&I and their clients. The NOC is the heartbeat of the Security business at OCS and effective leadership is required to deliver a First Class, Industry Leading service.

Key Responsibilities:

  • Strategically lead and manage the OCS National Operations Centre (NOC) in line with company values and behaviours
  • To oversee the development and implementation of appropriate and fit-for-purpose strategies, systems, policies, processes and procedures.
  • Assessment of risk across all the above aspects providing specialist advice through several channels; ensuring that security arrangements meet all corporate, stakeholder and regulatory requirements in a cost effective, safe and business ethical manner.
  • Be responsible for the provision of crime and intelligence updates for OCS and their clients
  • Accountability for the effective running of all related security systems in the NOC including Timegate, Crime & intelligence platform, Incident reporting software and call logging
  • Reviewing and enhance working practices in the NOC
  • Ensure safety regulations are followed
  • Keep employees motivated and organising appropriate training and contingency planning
  • Ensure customer satisfaction report and rectify any issues
  • Provide advice and guidance around critical incident management
  • Ensure the clients reporting processes are followed
  • Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures.
  • Ensure workflow is monitored and controlled within the team to ensure capacity is high and downtime, duplication and wasted effort are minimised
  • Liaise with clients

Additional Comments

The NOC is a busy environment so will need to be able to focus & prioritise in order to meet deadlines.

A Flexible approach to working time in order to meet operational deadlines & support the business is required.

How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

  • Head of Specialist Operations

    4 weeks ago

    Crawley, United Kingdom SECamb Full time

    Job summary The Head of Specialist Operations will be responsible and accountable for ensuring the delivery of the Hazardous Area Response Team (HART) and Specialist Operations Response teams (SORT) response capability for the Trust. The post holder will ensure the duties of the Accountable Emergency Officer (AEO) are fully met and maintained for...

  • Sleep Centre Operations Manager

    3 days ago

    Crawley, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Job TitleSleep Centre Operations Manager Job SummaryWe are looking for a highly skilled Operations Manager to oversee the smooth functioning of our Sleep Centre. This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality patient care. Responsibilities Manage the day-to-day operations of the Sleep Centre Lead and...

  • National Account Specialist

    4 weeks ago

    Crawley, West Sussex, United Kingdom Nestlé SA Full time

    Job DescriptionWe are looking for a skilled National Account Specialist to manage some of our key contract catering head office accounts. As a National Account Specialist, you will be responsible for managing and developing defined Categories within these accounts, working closely with the Contract Catering Lead and the wider Team.Main...

  • Gymnastics Instructor

    4 weeks ago

    Crawley, West Sussex, United Kingdom Leisure (Operations) Full time

    About the RoleWe are Places for People Group, a social enterprise that fosters community growth and well-being. Our Leisure department is dedicated to creating active spaces and promoting healthy lifestyles.This exciting opportunity as a Gymnastics Instructor will be part of our team in Places Leisure, working in a vibrant environment with like-minded...

  • Head of Kitchen Operations

    3 weeks ago

    Crawley, West Sussex, United Kingdom Miller & Carter Full time

    Career Opportunities: At Miller & Carter, we believe that everyone has the potential to reach their full career potential. That's why we're offering a range of training and development opportunities to help you grow and succeed in your role.About the Role: As a Head of Kitchen Operations, you will be responsible for overseeing the smooth operation of our...

  • Head of Kitchen Operations

    7 hours ago

    Crawley, West Sussex, United Kingdom RecSpec Recruitment Limited Full time

    We are seeking an experienced Culinary Leader to join our prestigious brand's kitchen brigade.As a key member of the management team, you will assist the Head Chef in managing the kitchen, ensuring team motivation and high food standards.The successful candidate will have a can-do attitude, strong track record as a Sous Chef, and be imaginative and creative...

  • Data Centre Solutions Expert

    1 week ago

    Crawley, West Sussex, United Kingdom Future Engineering Recruitment Ltd Full time

    About the RoleWe are seeking a skilled Data Centre Solutions Expert to join our team. As a Technical Sales Engineer, you will be responsible for managing bid processes, including proposal development and stakeholder coordination.Your key responsibilities will include:Managing key accounts and relationshipsCoordinating with customers to understand their needs...

  • Head of Resilience

    4 weeks ago

    Crawley, United Kingdom SECamb Full time

    Job summary The Head of Resilience will be responsible and accountable for ensuring that the Trust, as a Category 1 responder, is fully compliant with the Emergency Preparedness Resilience and Response (EPRR) requirements as set out in the Civil Contingencies Act (CCA) 2004, the Health and Social Care Act 2022 and the NHS Standard Contract, including...

  • Swimming Instructor

    4 weeks ago

    Crawley, West Sussex, United Kingdom Leisure (Operations) Full time

    About the RoleWe are seeking a highly motivated and experienced Swimming Teacher to join our team at Places Leisure.As a Swimming Teacher, you will be responsible for delivering high-quality swimming lessons to customers of all ages and abilities.Our Swimming Teachers are passionate about helping people learn to swim and improve their swimming skills, and we...

  • Data Centre Sales Specialist

    2 weeks ago

    Crawley, West Sussex, United Kingdom Future Engineering Full time

    About Future Engineering:FUTURE ENGINEERING is a leading specialist in critical environments within the data centre industry. As a Technical Sales Engineer, you will be part of a skilled team that empowers you to advance your career through consistent training and development.Your Role:As a Technical Sales Engineer, you will engage with customers to...

  • Data Centre Solutions Specialist

    1 month ago

    Crawley, West Sussex, United Kingdom Future Engineering Full time

    Future Engineering is a world-leading specialist in critical environments, offering innovative data centre solutions to clients across the globe. As a Technical Sales Engineer with our company, you will play a crucial role in delivering successful projects and driving profitable growth.We are seeking an ambitious individual to join our team as a Technical...

  • Head Chef

    5 months ago

    Crawley, United Kingdom Prezzo Full time

    Head Chef Prezzo Crawley £15 per hour plus tronc and bonus (package circa 41-42k)  Here atPrezzo, we celebrate the joy of Italian dining; this starts in the kitchen andends with the service. Every customer should leave wanting to return. That’s why we’re looking for a drivenand passionate Head Chef to join us at Prezzo to help us...

  • Leading Specialist Operations Director

    4 weeks ago

    Crawley, West Sussex, United Kingdom SECamb Full time

    Seeking an exceptional Specialist Operations Director to spearhead our Hazardous Area Response Team (HART) and Specialist Operations Response teams (SORT). As the Head of Specialist Operations, you will ensure seamless delivery of critical response capabilities for South East Coast Ambulance Service (SECAmb).This pivotal role demands a highly skilled...

  • Distribution Centre Coordinator

    4 weeks ago

    Crawley, West Sussex, United Kingdom Dreams Full time

    Distribution Centre CoordinatorWe are seeking a highly organized and experienced Distribution Centre Coordinator to join our team at Dreams. As a key member of our distribution team, you will be responsible for coordinating the workload of warehouse operatives, ensuring accurate receipt of goods, and overseeing the safe offloading and loading of...

  • Operational Team Lead

    2 weeks ago

    Crawley Down, United Kingdom Sussex Community Nhs Foundation Trust Full time

    Job summary a An opportunity has arisen to join the Children's Audiology team at Sussex Community NHS Foundation Trust as the service Operational Team Lead.This is a new post for the service with handover support from the outgoing Clinical Service Manager provided.The post holder will be responsible for the operational management of Children's Audiology and...

  • Sales Engineer

    2 weeks ago

    Crawley, West Sussex, United Kingdom Future Engineering Full time

    If you are an ambitious individual seeking progression opportunities, we invite you to join our team as a Technical Sales Engineer. In this role, you will work closely with a skilled team, engaging with customers to understand their needs and providing tailored technical solutions. Your responsibilities include managing bid processes, key accounts, and...

  • Head of Artificial Intelligence

    4 weeks ago

    Crawley, United Kingdom Thales Full time

    Head of AI – Data & Digital Competence CentreExperience of working within the Defence sector required combined with the potential to achieve higher level clearance.We are seeking an AI Expert with proven experience of delivering AI solutions to market. This person will drive the technical leadership for AI in Thales UKs newly formed cortAIx Factory and be...

  • Head of Artificial Intelligence

    3 weeks ago

    Crawley, United Kingdom Thales Full time

    Head of AI – Data & Digital Competence CentreExperience of working within the Defence sector required combined with the potential to achieve higher level clearance.We are seeking an AI Expert with proven experience of delivering AI solutions to market. This person will drive the technical leadership for AI in Thales UKs newly formed cortAIx Factory and be...

  • Head of Artificial Intelligence

    3 weeks ago

    Crawley, United Kingdom Thales Full time

    Head of AI – Data & Digital Competence CentreExperience of working within the Defence sector required combined with the potential to achieve higher level clearance.We are seeking an AI Expert with proven experience of delivering AI solutions to market. This person will drive the technical leadership for AI in Thales UKs newly formed cortAIx Factory and be...

  • Head of Artificial Intelligence

    3 weeks ago

    Crawley, United Kingdom Thales Full time

    Head of AI – Data & Digital Competence Centre Experience of working within the Defence sector required combined with the potential to achieve higher level clearance. We are seeking an AI Expert with proven experience of delivering AI solutions to market. This person will drive the technical leadership for AI in Thales UKs newly formed cortAIx Factory...