Event Technician

7 days ago

London, United Kingdom SER Limited Full time

Job Title: Event Technician (Onsite)

Location:London

Site based - Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required

Salary: £35,(Apply online only) - £38,(Apply online only) + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to join a leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

We are recruiting for an experienced Event Technician to be a key part of our London team, representing our client and working onsite at a leading multinational professional services network. The role will be taking full responsibility for supporting all audio-visual activity from high profile events to meeting room support incorporating a wide range of AV and VC products across the London campus as well as 2nd line support to client locations across the UK as required. You will be responsible for management and operation of the event spaces, attending high level events and providing first class client experience throughout. .

This is an exciting opportunity for an exceptional, experienced Event Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities:

Be customer focused with strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.
Actively monitor clients AV/Microsoft Teams estate via remote monitoring tools (Crestron Fusion, Logitech Sync Portal, Utelogy).
Provide remote support to all client service users via monitoring tools / telephone / video call.
Provide real time in room support across Client buildings.
Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls (virtually and in room as required).
Fault handling and tracking of all AV related fault tickets raised via Service Now (Call logging software) through to resolution.
Track and manage all AV requests received via dedicated AV phone & email.
Troubleshoot AV related technology issues (inc projectors, control systems, switching, audio and screens) to complete resolution when issues occur.
Ensure all equipment faults and requests are reported via the onsite procedures.
Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
Setup, testing, operation, and break down of AV equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
Ad hoc testing across Client site - high profile rooms / areas.
Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity and applications where appropriate.
Locate faults or problems and provide solutions on a first /second line basis and provide a work around, if problem is critical.
Have a strong understanding of conferencing technology around video, bridging, audio, web, and streaming including mixing boards and video switchers.
Direct & manage all onsite events within large presentation spaces.
Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout.
Ability to multitask and work under pressure to strict deadlines.
Provide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIP's video meeting.
Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events.
Work with vendors for AV rental and staging of events.

Experience and Skills Required:

Experience of supporting a variety of AV spaces.
Strong working knowledge and exposure to industry standard VMR service providers.
Experience of working with corporate VIP's.
Experience of running the AV aspect of presentations for high profile meetings.
Be organised and flexible with the ability to approach different types of tasks during the working day.
Excellent customer service skills with previous experience of dealing with 'ALL' level executives advantageous.
Being able to prioritise and work under pressure is essential.
Be competent to a high level of computer literacy.
Be available and flexible to work overtime if required.
Capable of good communication skills both verbal and written, being able to communicate with company executives to building contractors.
Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem.
A reliable, conscientious character who takes pride in what they do and completing tasks on time.
Ability to deal with difficult situations.
Strong working knowledge of industry standard video conferencing platforms.

Willing to undertake training and examinations to improve their technical knowledge.

In Return:

If successful within your application you will receive a fantastic annual salary of between £35-£38K per annum, plus benefits. In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff. For further information please get in touch

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