Field Service Engineer

2 days ago

Dartford, United Kingdom Concept Resourcing Full time

Role : MFP / Print Field Service Engineer
Area : Kent - DA
Package : basic + company bonus, company car , fuel card , 25 days holiday , life assurance

Would you like to work for an internationally renowned Company, who can provide internal training support and development as well as a great benefits package and the opportunity to grow within the business?
Concept are looking for a dedicated problem solver to work within a field based team; to support the current team members with proactive maintenance for our customers.
You will be out in the field relatively quickly, utilising your current knowledge of MFPs and/ or Printers and therefore you will be responsible for providing post-sales/implementation technical support services to customers including installation, troubleshooting, problem resolution and maintenance, respond to customer questions regarding operation and malfunctions and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

SCOPE

The responsibility of the Service Technician is to provide an efficient service to all customers and products on their designated territory with the resources provided by the Company.
Delivers post-sales/implementation services at customer sites including installation, maintenance and repair of own organisation and third-party products and services to ensure that all function properly.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations that may favourably impact performance.
RESPONSIBILITIES

Installing, maintaining and diagnosis of machine faults as per Company Guidelines and SLA's on specified MFP / Print equipment
Escalating issues to a Senior Technician / Manager when required.
Monitor and maintain adequate stock levels
Regular contact with contact centre to maintain accurate reporting
Develop and maintain a good rapport with the contact centre, making regular contact with established call opening and closing procedures with accurately reported work/travel times.
Ensure all relevant paperwork is completed and submitted in a timely manner
CUSTOMER

Training customers to be proficient in the use of their equipment.
To observe and maintain a professional company approach to all customers in developing and building a good rapportGENERAL

Develop and maintain a high level of product knowledge and skills
Comply with Group Policies, Procedures and Objectives.
Perform other such reasonable tasks and responsibilities which may from time to time be required.
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

1+ years' experience with MFPs/ Printers / ATM / EPOS taking apart to component level
Good written and excellent verbal communication skills across all levels
Ability to display tact and diplomacy when dealing with difficult situations and people
Strong customer service skills
Good working knowledge of Health & Safety procedures
Effective workload scheduling and prioritising
Full and Valid Driving licence
Full Colour Vision
Proven Electro Mechanical Skills
Ability to support department with networking of machines to client systems
Good time management and organising skills
Computer literacy (Microsoft Office)Application
To apply for this position please follow the link on this page or send your CV to If you would like more information on this vacancy, or any others we may have, please contact Nicola Foxall on (phone number removed)

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