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Field Service Engineer

1 month ago

Thetford, United Kingdom Contract Personnel Limited Full time

Contract Personnel are recruiting on behalf of our client based in Thetford, Norfolk who are looking for an experienced Field Service Engineer to join their team on a permanent basis.

Our client specialise in compressed air systems, looking after everything from air demand through to air supply, maintenance and air quality testing

The role 

• Reporting to the Service Manager and liaising with the service coordinators.

• The candidate will be responsible for the following type of work

o Service

o Repair

o Fault diagnosis

o Commissioning of new equipment

• Manage and utilise the Protean software system.

• Communicating customer requirements back to the service coordinators in written format. Communicating any changes in site circumstances or changes to site equipment back to the service coordinators in written format.

• Identifying spare parts requirement on site including part numbers and reporting back to the service coordinators in written format.

• Referring complaints of service or product failure to service coordinators for investigation by the Contract Manager.

• Communicating solutions, successes, and opportunities to the Service Manager.

Your experience/qualities will include:

• HND/HNC in an engineering discipline preferable but not essential

• Calmness under pressure.

• Must be able to diagnose and solve equipment faults.

• Maintain records to a high standard.

• Good interpersonal relationship skills.

• Good decision-making, communication, and IT skills.

• Should have sound practical judgement of priorities.

• Willingness to work alone and as part of a team.

Pay Rate

£30,000 to £35,000 Per annum - dependant on experience

Shifts/Hours

8.30am to 17.30 Monday to Friday 

Benefits:

• A competitive employee pension scheme

• Medical cash back scheme

• Holiday purchase scheme

• Share scheme after 1-years service

• Training and development

• Company vehicle (where the job requires)

• Company mobile phone and IT equipment (where the job requires)